TO WHOM IT MAY CONCERN:
On or about October 28, 2017, Amy Laura Askin called your customer care department to inquire about several accommodations that needed to be taken care of in regards to our cruise. They stated that they would provide several essential accommodations such as providing KOSHER food and several other accommodations.
The first incident that caused us to be infuriated by Carnival was on November 5, 2017 when we arrived on the ship to dinner they stated that they could not provide the KOSHER food because it would take 2 hours to prepare the food. I was furious at the comment and demanded to speak to the matrided and the chef. They said that they would have it for lunch.
The second incident was the next day of November 6, 2017, we went to the food area to get lunch. We then asked them if they had our KOSHER lunches ready. They had no idea what we were talking about. The staff made us wait from 1130 AM to 230 PM to deal with getting KOSHER food. I was starving since I did not really eat the night before. We then finally get our meals at 230 PM and we eat it. It is around 3 PM that we then go downstairs to go on to Catalina Island on the stop and find out that the ship leaves at 4PM. They make us wait and we get off on the island at 315PM. We tried to go to the botanical island and enjoy the location but it was not possible because we just went back on to the ship since we were afraid to be left on the island.
The third incident was at dinner again when they did not have the food ready for us and they made us so upset that we just left and went back to our cabin.
The fourth incident was on November 7, 2017 when they knew that they had to have the KOSHER lunches ready for us by 1:30PM since we had booked a excursion to Encinada. They again made us wait about 1 and a half hours to even understand that we needed to have KOSHER lunches. The chef and the manager had to come out to figure this situation out. Not only was this embarrassing but was an absolute disgrace to my vacation causing me to stress about being able to eat and running late to the excursion bus.
The fifth incident was on November 7, 2017, when we got on to the excursion bus the woman by the name of Jacky was leading the tour. When we got off the bus she told us that we were to come back to the bus at 430PM. We went shopping and saw the baby leopard and lions and Jacky. Not once did she ever tell us that she wanted to leave early. We were at the shops that she told us we should go to and when we finished at about 415 PM we went to the area which the bus dropped us off. When we got there there was a shop owner and no buss or anyone that came on the tour bus. We asked the lady if they knew Jacky and they said yea Jacky is gone she left with the bus. We then panicked since we were in a poor area of Mexico and there were strangers all around us. We begged tons of people to get us a taxi or something and they all said there is no taxi or buses. We then had to give someone $100 to drive us to the cruise ship. We were in a panic because we were not sure if this person giving us a ride was going to harm us or not. after about 30 minutes in the car he tell us there is the ship and to cross the street. We paid him $100 dollars and went on to the cruise ship.
Amy and I were so shocked that any excursion of any kind would leave stranded American persons in a foreign country with no idea where to go. This got me so infuriated at the cruise line for having such a disgusting service that costed us more than it was worth to have a heart attack. We then get to the ship and go to dinner and yet again the KOSHER food is not ready. The chef and all the staff kept apologizing but that saying sorry 5 times and continuing to perform such disguising and idiotic acts show a lack of care or consideration to people of the Jewish religion.
We then regretted going on this trip because it caused a lot of issues since I have not gone on a vacation in about 2 years and Amy has had some traumatic personal experiences which she needed to get away and relax. This trip was nothing be a disaster.
The sixth and final incident was when we went to dinner on the final night and we wanted to have the nice bottle of wine Amy's parents gave her for the trip. The staff had no idea about it and said that all of the bottle of wine were confiscated and thrown away at long beach. This made us extremely mad and showed how horrible your staffs communications between each other were. We believe that one of your members stole it.
This is an OK cruise for the cost ................................................................................................................................................................................................................................................................................................................................................................................................
Of all the cruise I have been on I would rate Carnival the lowest for value. Fill characters to reach 150 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.
During our trip we felt safe, the boat is beautiful, all the activities are well organized and we had a lot of fun. All the crew was very attentive to our needs, and something that impressed me is that they asked each one of us our names and when they addressed us they called us by our name ... how could they remember it? I do not know but they made us feel at home!
We came down as a group to celebrate a retirement. I have been on the four day version many times. This one did not disappoint as we knew what to expect. I really wish you would improve the food though.
I was really disappointed to find out that there were no beaches at either of the islands. I guess I should have asked more questions. The ports were not great and we spent less than an hour at each port. When we got back on the ship there were no activities to hold our interest until later in the evening.
overall it was a great cruise. I would not do the scavenger hunt again, but everything else was great. This was my companion's first cruise and he was very surprised over how "first class" everything was
Overall the trip was relaxing and a nice quick getaway with the kids. It's very convenient out of Long Beach. I just wish there were more exciting activities available while on. Oars and as well as in port in Ensenada.
This was my first Cruise Experience, and I must admit I was a bit uncertain as I was enjoying it alone. But the entire experience turned out to be an incredible one! Friendly Staff, Fun Amenities, Great Food, and a nice sense of forced relaxation out on the ocean! Thank You Carnival!
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