Horrible Experience!!!!!!!

Carnival Imagination Cruise Review to Mexico

Experience: 1 cruise (first)
Reviews: 0
Helpful Votes: 3

Overall Rating:

1 out of 5
Verified Review
4 Night Catalina & Baja Mexico (Los Angeles Roundtrip)
Sail Date: May 01, 2016
Ship: Carnival Imagination
Cabin Type: Oceanview
Cabin Number: E163
Traveled As: Couple
Reviewed: 2 years ago

I will never go on a Carnival Cruise again!  My fiancé broke his leg coming down a flight of stairs that have been very badly maintained.  No one would even so much as help him get to the medical office, even though there were about ten employees who saw his injury.  After he did get medical treatment we were followed at a distance by the staff, but never approached to offer an apology or even see how he was doing.  We were to go on a dolphin excursion the next day.  We did receive a refund but the party we were traveling with had this trip cancelled on them.  When asked why they were told it was because of us.  After fighting with the staff for over 24 hours they did finally get a refund.  The final straw was when we departed the boat at the end of the cruise.  We were led down to the customs area and pushed a side for an employee to push us through the line (my fiancé was in a wheel chair at this point).  After waiting twenty minutes I finally asked the Carnival employee that was standing there directing the rest of the cruise guests if I could just push him through the line myself.  I was told no that it had to be done by an employee.  Another employee overheard this.  She was scheduled to go on break and offered to take us through.  The main employee told her no it was more important for her to go on break in a timely manner.  ARE YOU KIDDING ME???!!!!  We then waited another ten minutes for another employee to take us through. The entire experience was ridiculous.  The boat is about 30 years old and looks to have never been updated.  The carpet is falling apart and every staircase needs maintenance in one respect or another.  Because of this experience I will never go on a Carnival Cruise again!!!

Food and Dining

3 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
Could have been much cleaner.

Ship Tip

Sail on a different boat. This one is horrible!!!

3 out of 5
Was this review helpful? 3

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top