Carnival Imagination Cruise Review to Mexico

Contributor Level: Purser

Experience
1 cruise (first)

Review
1

Helpful Votes
4

2 out of 5

Disappointed

Sail Date: November 29, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Oceanview

Unless you like standing in line, this is probably not a good option for vacation. At times, because of the lines, we felt like we were at Disneyland.  Other ship goers were rude, pushed ahead, cut, and showed the uglier sides of themselves.

The food was not good.  It was mostly like cafeteria food at most of the locations. The food stations designs looked similar to food courts in shopping malls but ended up tasting like school lunch.  The length of the lines grew in proportion to how good the food was at whatever location at the time, because everyone would want to eat there -- causing more rudeness and wait times. It was frustrating waiting in these types of lines, only to be able to obtain food that we ended up not enjoying once we finally were able to try it.  The sit-down dining areas were better, but the food quality was still subpar - more like Denny's on a bad night.  The dining areas looked great, but the food did not match the aesthetics.  It was all about the show and presentation, not about good tasting food in our opinion.
We decided our trip was summed up metaphorically by our stateroom window view: our expectation of a gorgeous view irritated by an uncleaned window - the long streaking lines, upon lines, upon lines.


We still had a great time mind you, but we can have a great time in bad situations (even in line at the DMV), because we don't let things like this get us down.  They asked for our honest review of their services though - so here there you have it.

Cruise Photos

Cabin / Stateroom
The cabin was great. It was larger than we were expecting. Our only complaint was that our window was streaked and dirty, so we weren't able to take any good pictures of some of the beautiful views outside.
Embarkation and Disembarkation
We didn't know that going on a cruise actually meant standing in lines. There were lines for everything. The first day was standing in lines for hours. We showed up a bit before 11:30am and didn't get into our room until 1:00pm, only to then stand in line for food another 30 minutes. Other customers in line were rude, cut in line, pushed ahead and were generally ugly. Staff did not communicate well, and redirected people in ways that we found unfair. Disembarkation went much faster, and we were amazed that no one scanned or checked our carry on bags at all. It seemed that they were much more concerned about things getting on the ship during the trip than things entering our country from the trip.
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Entertainment
We went to the Love and Marriage Game Show, which was fun. The ship had a couple of acoustic artists frequently playing music in prominent areas of the ship that became a bit tedious for us and we think it would have been better if they weren't amplified as loudly as they were. We love music and the artists were talented, but the volume made us leave areas they were performing in usually.
Service and Staff
Food and Dining
From what we had heard, the food was supposed to be great on cruises, but we felt like we were eating in a cafeteria for most of the trip.
The food was better in the sit-down dining areas, but not much. After complaining about our steak. the chef provided us with free filet mignon, which was a very nice gesture, but our problem wasn't the service it was the materials with which they had to work. No matter how good your chef or staff is, they can't compensate for low quality produce.
Then there was the lines. Lines for everything. People being rude, pushing ahead, cutting, taking food that was made to order for other people, just really disheartening in general. If the cruise has decided to structure things this way, they should really monitor people to behave appropriately.
We are late night people, and after about 10pm there were very few food options. One of the only dependable late night food options was the pizza station, and the pizza was horrible. The guys working the station were also horrible at customer service. The other late night option was room service, which we enjoyed much more (even though the "free" options were mostly just sandwiches, like grilled cheese/ruben etc.) - but had to wait in our room instead of enjoying time out on the deck.

Tip

If you don't like lines



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