Service was worse than an average hotel, food was mediocre, cabin had odor because of paint and septic tank

Carnival Imagination Cruise Review to Mexico

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 16

Overall rating:

2 out of 5
Verified Review
Carnival Imagination

4 Night Catalina & Baja Mexico (Los Angeles Roundtrip)

Sail date: June 22, 2014

Ship: Carnival Imagination

Cabin type: Suite

Cabin number: V38

Traveled as: Couple

Reviewed: 6 years ago

Review summary

I must have hit a bad cruise for my first cruise.

 

- Food was not as good as my average resturaunt.

Cold steaks and fish that must have been mishandled - it tasted terrible.

 

- Service was poor both in cabin and at dinner.

Called and asked for ice - then ~45minutes later I called again and was told that they had no record of my request.

Waited ~2.5 hours to be seated for dinner.

When I grew tired of waiting for a food server to come to discuss the bad steak and fish and ate the sides/bread.   When the server finally arrived ~35minutes later they asked about the food (stil on the plates) we said it was unacceptable.  They asked why I hadn't said something earlier.  My response was "I would have if there were someone around to tell".

 

- Cabin smelled from a combination of paint and septic tank.

Crew was painting outside my balcony filling the cabin with fumes  And when I called to ask that it stop nothing happened.  After ~90minutes I asked the crewman to stop.  He did after a few minutes.

When I complained about the septic smell there was no evidence of any action.  The smell dimished because we left the door open.  It built up when the door was closed.

 

I hear great things about cruises service and food.  There was none of that evident on my cruise.  When I sent feedback via the website after the cruise I got a relatively generic "sorry" response.

 

Luckily, we spent a lot of time outside of the cabin and we changed the timing for dinner as well as requested seating in a different location.  The service improved somewhat with a different server.  The food also improved a bit.  So, I speculate that this was either time of day or server related.

 

Not the experience one expects for a long established cruise lines.

Ship experiences

Food and Dining

1 out of 5
See comments

Entertainment

3 out of 5
Better is available at the local college bars

Service and Staff

1 out of 5
See comments

Ship Quality

3 out of 5
See comments

Cabin / Stateroom

3 out of 5
Other than the smells the cabin was nice. Obstructed view was not an issue for us.

Ship tip

Nag a lot. Maybe that is what we did wrong.

Ports of call

Catalina Island, California

3 out of 5
Not a lot to do- Zip line was fun

Ensenada, Mexico

3 out of 5
Purchase excursions when you land. We paid $30 for two for excursion. Pre-paid was $45 each.
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