Carnival Imagination Cruise Review to Mexico

Contributor Level: Purser

Experience
1 cruise (first)

Review
1

Helpful Votes
3

2 out of 5

Service was worse than an average hotel, food was mediocre, cabin had odor because of paint and septic tank

Sail Date: June 22, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Suite

I must have hit a bad cruise for my first cruise.

 

- Food was not as good as my average resturaunt.

Cold steaks and fish that must have been mishandled - it tasted terrible.

 

- Service was poor both in cabin and at dinner.

Called and asked for ice - then ~45minutes later I called again and was told that they had no record of my request.

Waited ~2.5 hours to be seated for dinner.

When I grew tired of waiting for a food server to come to discuss the bad steak and fish and ate the sides/bread.   When the server finally arrived ~35minutes later they asked about the food (stil on the plates) we said it was unacceptable.  They asked why I hadn't said something earlier.  My response was "I would have if there were someone around to tell".

 

- Cabin smelled from a combination of paint and septic tank.

Crew was painting outside my balcony filling the cabin with fumes  And when I called to ask that it stop nothing happened.  After ~90minutes I asked the crewman to stop.  He did after a few minutes.

When I complained about the septic smell there was no evidence of any action.  The smell dimished because we left the door open.  It built up when the door was closed.

 

I hear great things about cruises service and food.  There was none of that evident on my cruise.  When I sent feedback via the website after the cruise I got a relatively generic "sorry" response.

 

Luckily, we spent a lot of time outside of the cabin and we changed the timing for dinner as well as requested seating in a different location.  The service improved somewhat with a different server.  The food also improved a bit.  So, I speculate that this was either time of day or server related.

 

Not the experience one expects for a long established cruise lines.

Ship Quality
See comments
Food and Dining
See comments
Service and Staff
See comments
Entertainment
Better is available at the local college bars
Cabin / Stateroom
Other than the smells the cabin was nice. Obstructed view was not an issue for us.
Catalina Island, California
Not a lot to do- Zip line was fun
Ensenada, Mexico
Purchase excursions when you land. We paid $30 for two for excursion. Pre-paid was $45 each.

Tip

Nag a lot. Maybe that is what we did wrong.



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