Carnival Imagination Cruise Review to Mexico

Contributor Level: Purser

7+ cruises


Helpful Vote

1 out of 5

NEVER AGAIN!! First and last Carnival cruise!!!

Sail Date: July 15, 2013

Reviewed: 3 years ago

Traveled As: Family (young children)

Room Type: Oceanview

Cabin: M322

We purchased the faster to the fun upgrade. We also purchased a bottle of Crown Royal for the cabin. With the faster to the fun both the Crown and our luggage was to be waiting in our room. Both were not. Both arrived 4 hours after we arrived on the ship.

At the sail away party as well as throughout the cruise, not a single reggae song or island song was played. However if you were into a Hip Hop/ Rap cruise then this was for you. The service was pitiful at best and non existent at worst. We asked for iced tea with each lunch and dinner, and received it once. We ordered coffee with each dessert. It came twice in four nights and only once were we able to get cream. The food was poor. It tasted like you were eating at a retirement home and they were afraid to put any seasonings on it.

The special guest service line that came with the faster to the fun was useless. We were out of ice in the room for most of day 2 and 3 calls to the guest service promised ice and none came. When I went down the next dayand complained in person, I was told I should have complained more the day before.

Lastly, when we used the faster to the fun service to end the worst cruise ever as quickly as possible our luggage was delayed once again. We spent 45 minutes waiting for the luggage that was supposed to beat us off the ship. We ended up being some of the last passengers through customs.So all in all the service sucked! The food was awful! The entertainment was terrible! This was our 11th cruise {mostly on Royal Carribean} and we will NEVER sail on Carnival again!!!
Ship Quality
Very hard to get around
Food and Dining
Food and service were terrible
Cabin / Stateroom
Overall nice cabin except they put 4 of us in a cabin that said no more then 3 people.
Service and Staff
Other then our cabin steward the service was poor.
Children's Programs
Did not compare to other cruises we have been on.
Onboard Activities
Destinations and Excursions

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