Horrible Customer Service

Carnival Imagination Cruise Review to Caribbean - Bahamas

Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2 out of 5
Verified Review
Sail Date: April 01, 2011
Ship: Carnival Imagination
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 7 years ago
The customer service on this ship was HORRIBLE. Would not sugguest this ship to anyone. This is not my first cruise with Carnival but it may be my last. The peope were rude and no one would help you with any questions or concerns you had. If you want to go on a Carnival ship I would sugguest going on the Sensation. We had great service on there. Dont waste you money on this ship. NOT RECCOMMENDED!!

Food and Dining

3 out of 5
My time dining was great however the waiter was not around. Never knew his name or what he looked like.

Children's Programs

3 out of 5
Not kid friendly personnell in the 2-5 year old room. A lot of activities though.

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Dirty sheets and pillow. Asked them to change them and it took a while for them to come.
5 out of 5
Nice beach, cheap ride to Atlantis.

Pros: The Bahamas

Cons: The employees

Recommends Carnival Imagination? No.

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