Won't be traveling carnival again....

Carnival Imagination Cruise Review to Caribbean - Bahamas


Contributor Level: Deck Hand
Experience: 4-6 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

1.0 out of 5
Verified Review
invalid-31157
Sail Date: May 07, 2010
Ship: Carnival Imagination
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 7 years ago
As soon as we walked into our room (main level room 155) we smelled a room that made is react even before we put down our bags. Immediately spoke with our room steward, who answered that it was due to the air conditioning being turned off. It's May, in Miami, and he expected us to believe that the ships airconditioning was off. He returned with a bottle of Fabuloso, wiping down the doors and walls, and the good smell lasted all of 10 minutes. We complained and asaked for a change of room and were told the ship was full to capacity. Impossible, because we sat at dinner with two other couples at a table for 10 and it was like that at many tables. Despite our complaints, we were never moved and endured the smell for the 4 days. We finally got a supervisor to come to our room at 3:20 in the morning of our return to Miami, upon returning to our room and finding a towel in the toilet, placed there by our room steward, to keep the smell from entering into the cabin thru the toilet. The supervisor walked into the room and reacted as we did, appalled at the smell and stated that we should not have endured the smell at all. He admitted the ship was not filled to capacity. I'm waiting to see what carnival will do, as I file a complaint with them via pjhone and certified letter. Avoid Main level, in middle of ship at all costs.

Food and Dining

1 out of 5
Dinner portions and temperatures were a constant issue. Cold potatoes, over cooked steaks etc. Very dissapointing.

Entertainment

1 out of 5
karaokee was best part of entertainment. Comedy was okay. Pool deck entertainment was poor with music not being played for many minutes at a time. Poor pool deck activities to be done.

Service and Staff

1 out of 5
casino dealers were not friendly and poor attitude. Our room steward was of no help in acknowledging that there was even a bad smell to the room. He must be used to this smell throughout main deck rooms. Told by steward that my wife's bathing suit thaty she washed and needed drying, had to be done by us and that we better bring our own quarters, that he cannot get this request done.

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
Smelled of sewer throughout trip with no change of room, despite our constant complaints.
5 out of 5
Atlantis hotel and Casino
Don't Miss: yes

Pros: karaokee nights

Cons: poor room service, smelly room, discourtueos casino dealers

Recommends Carnival Imagination? No.

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