Horrible Service except dining room staff

Carnival Glory Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 8

Overall rating:

2.4 out of 5
Verified Review
Carnival Glory

7 Night Western Caribbean (Miami Roundtrip)

Sail date: November 03, 2018

Ship: Carnival Glory

Cabin type: Balcony

Cabin number: 6270

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

Worst experience ever as far as service and cleanliness. No consideration at all. I will say the dining room staff always very accommodating. Food was prepared as we asked. Actual bartenders were excellent and also accommodating. The app for communication left people in our group out of important texts. Called Carnival Corporate they told me they would take care of our problems internally, asked if I would get a follow up and they said no. Didn't seem to really care any more than Customer Service on boat.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Pizzeria

5 out of 5

Good and fast

Golden Restaurant

5 out of 5

Service good

Alchemy Bar

5 out of 5

Loved the bartenders

Onboard Activities

3 out of 5
Fitness center nice, mini golf under repair, children's pool under repair, children in adult pool and hot tub. Many adults upset as Carnival staff watched them in pool.

Whirlpool Spa

1 out of 5

Adult spa full of kids cause their pool under renovation.

Mini Golf

1 out of 5

Under renovation

Guest Services / Shore Excursions

1 out of 5

Didn't seemed to care about any problems or handicap people.

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship tip

Be sure to check your room for dirt and dust as well as the balcony never cleaned. Have a map with you as none of the staff know where anything is nor do they care to help you find out. Have to ask for clean towels. Important the Carnival App to communicate with your friends does not work all the time so have a back up plan as friends get left out of text.

Ports of call

George Town, Grand Cayman

5 out of 5

Mahogany Bay, Roatan, Bay Islands, Honduras

3 out of 5

Belize City, Belize

3 out of 5

Cozumel, Mexico

2 out of 5

Disembarkation

2 out of 5
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