Isaac's first Cruise

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 40

Review summary

Excusions are excellent! I had an excursion planned for each port we visited and each one was special and really gave an upclose and personal view of each island. The guides were knowledgable but not boring. Loved it. I had an incident in the Platnium Dining Room on Wednesday August 8th. (Maybe 9th) My husband and I received an coupon/comp and presented it for redemption for free bottle of wine and a upgrade to order from the additional menu items at no cost. We recieved our wine but they did not have an email from the casino regarding the menu upgrade. We had ordered and was told that I had to go to guest service to get the matter straighten out. So up from our lovely night to go guest services. Guest services said the comp was not issued by them but the casino. I went from there to go to the casino and talked with a gentleman who said that yes indeed he saw where the email was sent to the dining room. He returned the promo card and wrote his name and extension on it and told me to have the dining room call if they should have any questions. I returned back to the dining room and told the waiter exactly what occured and he said again that their was no email sent verifying then he went to get the head waiter/supervisor and both returned to the table and said no email was sent. I said the wrote his extension on the card call him and verify. By the time all this occured, 45 mins had passed. I explained that we had a portrait sitting and had planned on seeing the movie after and we were late. All the food had arrived minus the lobster tails. I told them that we had to leave and once they get everything straighten out send the food to our cabin. The manager did apologize about the incendent. The surrounding tables overheard the occurances, which made me slightly embarressed. When we returned to our cabin indeed the food had arrived with lobster tails. My husband was bothered that our evening had been ruined and I told him that I'm sure they will compensate us for the hassel and incovenience they put us through but NO! the next day nothing. I waited until around 7pm the following day nothing so I called into the dining room to inform them of the problem that was handled horrible. Why would you have the ship's guest leave the dining room to straighten out a problem that was not under his/her control. I missed the waiter's dancing and hot fresh food with my husband. This situation was not handled well. Mrs. Lorelei R. Hagans-Floyd Cabin 6259 cruise date: Aug 4th Please feel free to call me at 937-307-3717 for any questions, comments or if you need any thing clarified. Thank you

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida

Grand Turk Island

San Juan, Puerto Rico

Charlotte Amalie, St. Thomas

Amber Cove (Puerto Plata), Dominican Republic

Disembarkation

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