Did not meet my expectations...

Carnival Freedom Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 48

Overall rating:

2 out of 5
Verified Review
Carnival Freedom

Western Caribbean

Sail date: October 29, 2016

Ship: Carnival Freedom

Cabin type: Balcony

Cabin number: 8201

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Have been on several carnival cruises... 

found this cruise to be way below my expectations from previous cruises.

specifics... the food in the main dining room, and the service, was spectacular as always!  The food delivered to our stateroom - absolutely terrible from sour fruit to stale bread. When I complained, got the old... yeah yeah yeah, three bags full routine and then worse food the next day!  After complaining the next day, didn't get coffee, you would think they would step up a bit, but did not find that to be the case at all. 

Additionally, on 2 days, the room was completely missed by the housekeeping staff, I was by then afraid to voice a complaint. Instead had to get replacement towels off the cart in the hallway.  

The balcony was filthy with candy wrappers and dirty... had not been cleaned in who knows how long. 

The rest of the ship was visible dirty as well. 

This may sound like just a bitter review, so let me add, I've been an 7+ cruises out of Galveston and had great experiences (that's why I chose this cruise). 

I don't know that I will go on another....

Ship experiences

Food and Dining

1 out of 5
The dining room was wonderful, outside of the dining room the food was terrible!

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
The first cruise I'd been on where the staff looked tired and mad... Few smiles to be seen, makes for a long cruise. I even found myself thinking if I was an HR person how would I change the environment to make the staff happier... not something you want to be thinking on a vacation- right?

Ship Quality

1 out of 5
The ship was dirty...

Cabin / Stateroom

1 out of 5
dirty and housekeeping was terrible!

Ship tip

Only book excursions thru carnival... they make it quite difficult to use other other companies.

Ports of call

Galveston, Texas

5 out of 5

Cozumel, Mexico

5 out of 5

Belize City, Belize

5 out of 5

Mahogany Bay, Roatan, Bay Islands, Honduras

5 out of 5
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