Not so much a fun ship

Carnival Freedom Cruise Review to Caribbean - Southern

Experience: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

1 out of 5
Sail Date: August 01, 2012
Ship: Carnival Freedom
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 5 years ago

Sail Date: 08/25/12
My husband and I took the August 25th, 2012 cruise on the Carnival Freedom and I am sorry to say that this was by far the worst cruise that my family and I have ever been on! From the rudeness of the pursers desk personal, to unorganized structure of the excursion desk when it came to problems, the cold powered eggs served at the buffet, and the lack of welcome by the general staff on board. It seemed almost like we intruding on the staff of the Freedom by just being there and cruising with them? This may have been the Carnival staff's 23rd or so cruise for the year, but to many people, this representatives their once in a year vacation. This is the first cruise of the year for the majority of the people on board, and the staff treated some people like they numbers-NOT as the Customers that they were!!!Remember, without customers-Carnival Cruise Lines would be just rusting hulls of steel on the water they sail on not to say the jobs lost by the crew and staff of the ship. Fortunately there is choice out there for the customer- and many people are fighting for our our travel dollar! Unless the customer stands up to be treated as the customer that he/she is, Mega Cruise lines like Carnival will treat their travelers as just numbers with open pocket books of money! Problems Observed: Rudeness of the pursers desk- Several times when it came to money issues, from cashing travelers checks (and your cruise ID card not being accepted as ID- even-though your C Card is tied to your ID at check in to enter the ship) I watched an individual have to go back to his cabin to get his wallet from his safe and stand in line another 20 Min. again. The Pursers desk is the only direct representative of the cruise line, and you would think that common courtesy would be basic(despite cultural differences from the staff from other countries) I also observed customers being treated like cattle through the lines, and not being treated as the paying custo

Food and Dining

1 out of 5
Food quality was very much average and tasted like it was loaded with salt. The food seems to have gone way downhill since the last time we sailed on Carnival lines. Guess it is due to part\, by the efforts of the cruise l


3 out of 5
Very average shows\, Show staff seemed very tired of the day to day routine. Very average compared to other cruise-line(s) that we have been on.

Service and Staff

1 out of 5
Extremely Rude! They most of the times treated people as cattle or numbers\, not as the customers that they are.

Ship Quality

3 out of 5
This was an average looking ship with ugly decor. The ship seemed crowed compared to other ships we have sailed on.

Cabin / Stateroom

3 out of 5
Nice stateroom except that the bathroom smelled like Urine for the first couple of days\, until the shower water hit the bathroom floor and it then the smell went away. Also the room needed a good cleaning\, I could write my name under the base of the TV\, due to how much dust was in the room.

Pros: Excursions- all but one excursion were wonderful! Made the trip! Liked our state room!

Cons: Ship's staff treated people as a number\, not a customer!

Recommends Carnival Freedom? No.

Was this review helpful? 6

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