Not so much a fun ship
Carnival Freedom Cruise Review to Caribbean - Southern
Ship: Carnival Freedom
Cabin Type: Oceanview
Traveled As: Family (young children)
Reviewed: 4 years ago
Review SummarySail Date: 08/25/12
My husband and I took the August 25th, 2012 cruise on the Carnival Freedom and I am sorry to say that this was by far the worst cruise that my family and I have ever been on! From the rudeness of the pursers desk personal, to unorganized structure of the excursion desk when it came to problems, the cold powered eggs served at the buffet, and the lack of welcome by the general staff on board. It seemed almost like we intruding on the staff of the Freedom by just being there and cruising with them? This may have been the Carnival staff's 23rd or so cruise for the year, but to many people, this representatives their once in a year vacation. This is the first cruise of the year for the majority of the people on board, and the staff treated some people like they numbers-NOT as the Customers that they were!!!Remember, without customers-Carnival Cruise Lines would be just rusting hulls of steel on the water they sail on not to say the jobs lost by the crew and staff of the ship. Fortunately there is choice out there for the customer- and many people are fighting for our our travel dollar! Unless the customer stands up to be treated as the customer that he/she is, Mega Cruise lines like Carnival will treat their travelers as just numbers with open pocket books of money! Problems Observed: Rudeness of the pursers desk- Several times when it came to money issues, from cashing travelers checks (and your cruise ID card not being accepted as ID- even-though your C Card is tied to your ID at check in to enter the ship) I watched an individual have to go back to his cabin to get his wallet from his safe and stand in line another 20 Min. again. The Pursers desk is the only direct representative of the cruise line, and you would think that common courtesy would be basic(despite cultural differences from the staff from other countries) I also observed customers being treated like cattle through the lines, and not being treated as the paying custo
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Excursions- all but one excursion were wonderful! Made the trip! Liked our state room!
Cons: Ship's staff treated people as a number\, not a customer!