Guest Services / Shore Excursions on Carnival Freedom

3.8
(19 Reviews)

The place to go for general ship information, to report lost or damaged goods, and to exchange money or traveler's checks. Shore excursions can also be booked at the Shore Excursions desk.

19 Guest Services / Shore Excursions Reviews

4.0

by Tori2016

Always fixed any of our problems. Wish they had more people there to get the line moving a little faster. Did have someone tell us one thing & went back the next day and denied saying it.

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5.0

by sholmesok

Very helpful and friendly.

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5.0

by Rachie72

Always helpful and friendly

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5.0

by ohringen

They were always very helpful.

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5.0

by yammerjammer

Guest services were very helpful when I had a question and my excursions were just as advertised . Amazing experience .

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2.0

by jennerus

Overpriced excursions. Guest services was hit or miss--sometimes we'd get a polite person, sometimes apathetic. My husband lost his prescription glasses on day one so we checked back every day. Would have been nice if someone had his name and missing item on record so he wouldn't have to describe it every time and we would at least feel like they were looking out for it. Makes sense they should keep a record of guests missing items. As it was, we checked in every day--mostly okay service, but a few apathetic staff. I was very unhappy with the Nassau Atlantic excursion--way overpriced, rude staff, awful food, long lines, inattentive lifeguards, average rides, nowhere to sit, (nice beach though, albeit crowded).

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3.0

by JayGregston

Shore excursions was really good. Service desk was not helpful with my trouble.

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1 Comment
1.0

by Kaliik1120

Lacking diversity

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4 Comments
5.0

by dkw430

Very helpful with any problem.

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