Terrible Service

Carnival Fascination Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

1.0 out of 5
Verified Review
5 Night Bahamas (Jacksonville Roundtrip)
Sail Date: January 11, 2016
Ship: Carnival Fascination
Cabin Type: Inside
Cabin Number: U28
Traveled As: Large Group
Reviewed: 1 year ago

This is my 3rd cruise in 9 months...Carnival is by far the worst cruise company I have dealt with and I will never be sailing with them again. Customer service was non-existent. 

 

Example: We left Freeport and the Captain announced that we would be encountering some weather on our return trip. A few hours later it appeared that the ship had slowed or stopped at sea, I approached the Chief Security officer on deck and asked if we were moving or stopped...he said we are moving, I said are we moving this slow for a reason? No, we are just moving slow...So I asked if there was a storm coming and his reply...the storm is 10,000 miles across the Atlantic? Ok...a few hours later, we are in 60mph winds! If a customer has a concern about a storm, DON'T lie to them about it...EVER

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
3 out of 5
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