Poor Customer Service & Food Poisoning

Carnival Fascination Cruise Review to Caribbean - Bahamas
Experience: 4-6 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

2 out of 5
Verified Review
Carnival Fascination

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Sail Date: March 11, 2013

Ship: Carnival Fascination

Cabin Type: Inside

Cabin Number: R214

Traveled As: Singles/Friends

Reviewed: 5 years ago

Review Summary

I became violently ill on the second morning of the cruise. I had been vomiting for about 12 hours when my friends finally convinced me to go to the medical center onboard. There we found out that I was not the only sick person onboard, and that there were likely 10-20 others with my condition. The medical team was purposefully very vague and would not tell me what they thought my problem was, nor what they thought the cause was. I was then quarantined in my room for the next 24 hours. My steward was told not to service our room, and my two friends ended up having to live with a bathroom that I had been vomiting in for roughly 36 hours. We were not given fresh towels or bedding for 2 days. When they complained at the guest services desk they were just told to 'wash their hands' even though it was bar soap that I had been using. We were also denied any sort of compensation because they don't compensate for 'stomach issues' even though it was clearly more than seasickness.

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports Of Call

Jacksonville, Florida

5 out of 5
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