A satisfactory cruise
Sail Date: March 01, 2006
Reviewed: 7 years ago
Traveled As: Family (young children)
Room Type: Oceanview
We were not aware that when you book a Carnival cruise that they can change the itinerary without cause. We were suppose to go to playa del carmen, it was then changed to cozumel. We had already been to cozumel and would not have booked another cruise to cozumel so soon. When we went to cozumel we were not able to disembark from the ship because all the tenders were taken by the other cruise ships. This was poorly planned and would have been avoided if they had gone to the original destination. When we contacted Carnival's corporate office by e-mail and by mail they would not respond. We are very disappointed in Carnival Cruise line. We will be looking at booking with other cruise lines when we cruise in the future.
Carnival has a great staff, very clean ship, and good food; however I'm sure other cruise lines care more about repeat customers and relations.
This was our fourth cruise with Carnival and hadn't it been for the staff it would have been a miserable vacation.
Pros: The staff
Cons: The fact that they changed the itinerary