Unaccommodating hospitality staff

Carnival Fascination Cruise Review to Caribbean
Experience: 2-3 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

2 out of 5
Carnival Fascination

Sail Date: December 01, 2009

Ship: Carnival Fascination

Cabin Type: Oceanview

Traveled As: Couple

Reviewed: 8 years ago

Review Summary

Our cruise was lovely aside from our room. We had constant noise in our room. We complained on multiple occasions but any attempt at being relocated to one of the many empty rooms was futile. The hospitality staff merely brushed us off repeatedly. It was very disappointing. We would not recommend nor chose to cruise with Carnival again.

Ship Experiences

Food and Dining

5 out of 5
The dinners in the formal dining room was exquisite! The service was impeccable. The other food was great but paled in comparison to the formal dining rooms' dinners.

Service and Staff

1 out of 5
The staff as a whole was very nice. The dining crew was above and beyond exceptional. The hospitality staff's performance and ability to handle our situation was deplorable! We lodged multiple complaints daily about the noise in the room. We had members of the staff come into our room and listen to the constant noise and we even had one follow up call-- all to no avail. We were told that yes, in fact, there were several rooms available but when we asked to be relocated, we were denied. We were assured that we should call back if the noise worsened. We chose to stay out of our rooms as much as possible while on the cruise which was a shame considering this was our HONEYMOON! We took many naps on the deck (yes, the deck full of people was less noisy than our room!) since sleeping during the night was increasingly more difficult.

Ship Quality

5 out of 5
Aside from the construction going on below deck, the ship was fantastic. Very beautiful decor was throughout the ship. There was lots of room so you rarely felt overly crowded.

Cabin / Stateroom

1 out of 5
The physical room itself was what we expected. It was a bit cramped but very clean and nicely decorated. We were placed in an ocean view room which was great. However, we were placed directly above the galley. The vibration and loud humming of the ship was to be expected. We had to endure construction that took place most hours of the day though. Most of the work was done on supports running up our walls or on the ceiling (our floor) because the pounding shook not only the bed but the entire room at times. During the night, when the construction stopped, we heard constant shifting and banging of what we were told was large metal cages being rearranged. I recommend that you specifically chose a deck higher on the ship and not leave it to chance as we did. The staff was unwilling to move us to another room even though we were told that rooms were available, so do not bank on the staff's accommodation even though this is hammered in as their motto the length of the cruise (see below).

Pros: Formal dining room dinners

Cons: Stateroom + construction below deck

Recommends Carnival Fascination? No.

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