Guest Services / Shore Excursions on Carnival Fascination

3.7
(11 Reviews)

The place to go for general ship information, to report lost or damaged goods, and to exchange money or traveler''s checks. Shore excursions can also be booked at the Shore Excursions desk.

11 Guest Services / Shore Excursions Reviews

1.0

by msva

Always busy, inaccurate information

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2.0

by MARIVSAN

I went twice to guest service and both times the agents were rude. First agent I asked about my account on Hub app and agent responded by saying you don't need to look there, you look at summary. The second agent I asked about a cheese I purchased at St marteen if They could place it in a refrigerator because when we returned from our day at St marteen the employee who collects the alcohol bottles from passengers told us we can go to guest services and request our cheese to be place in refrigerator. Sadly the agent looked at us with such attitude and said "no, we don't do that" she said we can keep it in our room

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5.0

by Thanach

super friendly and helpful staff

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5.0

by Joary

Good service for me and my husband

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1.0

by Piyode

Terrible,rude,pushy,worst of all belittling!!!! The faster to the fun didn’t mean anything. They would look at the sticker fttf and help the one behind you this happened more than 3 times don’t waste your money on Faster To The Fun !

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2.0

by JohnNancyjohn

They need more help. The line was always long. One of our excursion got cancelled and no one offer an alternative.

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