Employee Apathy Cruise
Carnival Fantasy Cruise Review to Caribbean - Western
Sail Date: December 16, 2006
Cabin Type: Oceanview
Traveled As: Large Group
Reviewed: 10 years ago
Review SummaryWe have been on other cruises but not with Carnival and we will not be on Carnival again. We had some major bad experiences and one would think that the employees and cruise line would care enough to try and help understand or try and problem solve but that was not the case. Instead they always responded by, "We have never had that happen," or blamed the Miami office (we could call Miami at our expense) and try and resolve the issue. We asked for the ships cruise director and that was stopped. We did talk with two managers but both of them told different stories. You can not tell me that in all the years that carnival has been in the business that excursions have not been cancelled or changed and that there have been problems with people and documentation getting on the ship.
We were a group of 34 but only 30 got on the boat because of a foul up. The cruise line blamed the travel agent and the agent said they would have to figure out what went wrong. The rest of us got on and we used the same agent. Apparently someone had not posted the second and last payment but the party had their confirmation number and room number. The party had just spoke with the cruise line by phone on Dec 11th and we sailed Dec 16th. There was never a mention that anything was wrong and in the end they sent a letter via mail on the 12th, which did not get to the address until after we had left for the cruise. We all wondered why it had not been done over the internet as everything else had been communicated via internet. Then we were all willing to split the people up into a room one at a time to get the family on and they would not do it. To make matters worse the family had all their documentation and passports in hand. They watched 3 other passengers that did not have their proper documentation or passports board the ship. That was insult to injury.
Carnival did not offer to pay the parking garage fee that they had paid and were only there for about 6 hours and only after a employee noticed the daughter crying did they even get an opportunity to stay at a hotel at a discount. Unfortunately they did not give them directions or the phone number and after looking for it for an hour in the French quarter without results they drove outside of New Orleans and spent the night.
Also we were slated for an excursion. One of the rooms had received their excursion passes for 2 but the 3rd person had not gotten theirs. That person was going on a different trip. If we had not inquired they told us that they would have let us know the day of the excursion that it had been cancelled. When approached that we had already paid per credit card they said we would have to take it up with the company and that Carnival was not responsible. We talked withe the Ship's manager and the Excursion Manager and were told 2 completely different stories. When asked to see the Cruise's Ships director they skirted that and we never did talk with him even after several attempts. (Fortunately the kids that were in our party saw him at some function one night and told them what they thought of the ships organization. He was surprised and was sorry but nothing changed.) To make matters worse we had to stand in line for over 2 hours to book another excursion. When we told the manager of the excursions of our concerns, apathy was his nature. "We have never had this happen before." Then in the next breath he told us it had been cancelled for over 3 weeks. We asked why we had not been notified and he was clueless. We pointed out to him that the reason we had booked ahead is so we could avoid the line and preplan and that had not happened. He really did not care. We did get on another trip but had to pay once again. They could not even assure us that the other one would be credited back to our acount.
Food and Dining
Service and Staff
Cabin / Stateroom
Ports of Call
Pros: The waiter Maurico. He is the only thing that saved the cruise experience
Cons: The apathy of the cruise when something was wrong and never their fault or the poor organization of events and excursions. There response to problems was one of that has never happened before and no desire to help correct a problem because it was someone else's fault.