Excellent Service / Good Shows / Bad Elevators :-)

Carnival Elation Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 5

Overall Rating:

4.0 out of 5
Verified Review
4 Night Bahamas (Jacksonville Roundtrip)
Sail Date: December 08, 2016
Ship: Carnival Elation
Cabin Type: Oceanview
Cabin Number: R199
Traveled As: Singles/Friends
Reviewed: 11 months ago

You know when you book if you're going to Freeport so you accept the paucity of things to do there - mainly a Caribbean flea market.  Nassau is beautiful and charming as always - so there.

 

Food is very good - again you know that before you leave.

 

Shows in the main theater were so-so at best.  8 really good singers performing to taped music and pyro.

 

The main thing Carnival could do is take the Sea Majors (6 piece band that plays on deck) and make them part of the main show. In fact, they sang some of the same songs that were in the main show and of course they did them live.  A really outstanding group that has a lot to offer when coupled with the great singers they have on board.

 

The service on the ship was Outstanding - everyone we met would drop what they were doing to answer questions and help.

 

The only real complaint is the elevator management.  During debarkation on the last day we were twice told which elevator to take and they were wrong both times.  I don't think it was the crew - I think the person running the elvators had his wires crossed.  There were clear instructions to use the mid-ship elevators - that forward and aft would be closed.  In fact, from the 4th floor the forward aft elevators worked for the group in front of us, then the same elevator wouldn't work for us.  Since we had a wheelchair we couldn't take the stairs so we went up to 9th, another boarding floor.  The mid elevators didn't work there but the forward ones did.  All's well that ends well but really peculiar given they do this every week.  Somebody dropped the ball.

 

When we returned from Nassau we were told by an attendant to be back by 5PM, it turned out to be 4:30PM.  The crew did not say a word and could not have been  more gracious.  It was the next day before I even knew we were late :-).

 

But when we got back from Nassau the elevators were turned off, there were 10 crew down there on Deck 3 trying to help, making calls, etc.  Again - the wheelchair prevented us from simply taking the stairs.  30 minutes later an officer finally escorted us thru the crew areas to another elevator not open to passengers.  Net-net - we were about 30 minutes late for dinner.  Again - THE DINING STAFF COULD NOT HAVE BEEN MORE GRACIOUS.

 

GIVE THE SEA MAJORS MORE WORK - THEY ARE GREAT.

 

Thanks

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Excellent - quiet - clean - comfortable.
5 out of 5
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