Carnival Elation Cruise Review to Caribbean - Western

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
6

3 out of 5

Elation Cruise 2/20/16

Sail Date: February 20, 2016

Reviewed: 9 months ago

Traveled As: Couple

Room Type: Inside

We chose Carnival because we have always had superb service and everything has always been organized. While off the boat we had an amazing time, but I can not say the same thing for while on board. The cruise was very unorganized and we had some negative experiences with some of the staff. For example, when disembarking the ship in Mexico there were no signs pointing to where we needed to line up. The assistant cruise director, Gary, proceeded to yell at all of the people in different lines and make the statement "It's like working with kindergarteners." This was completely inappropriate and not how to treat your guests. This could have been solved with easy communication via signs on where the correct place is to line up. This was not the only time Gary offended us and other guests during our trip. The cruise ship was also unorganized on communicating to the passengers when certain events were canceled. It is understandable that shows/actives must be canceled due to weather, however it is not acceptable to inform the passengers at the exact time it is supposed to start. Overall, we had a good vacation, however that is mostly because the time off board. I have cruised many times with Carnival, but I can honestly say that this might be my last due to Gary and the unorganization of the ship. 

Cabin / Stateroom
Embarkation and Disembarkation
When disembarking the ship in Mexico there were no signs pointing to where we needed to line up. The assistant cruise director, Gary, proceeded to yell at all of the people in different lines and make the statement "It's like working with kindergarteners." This was completely inappropriate and not how to treat your guests. This could have been solved with easy communication via signs on where the correct place is to line up.
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Entertainment
Service and Staff
Food and Dining


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