A wonderful cruise
Carnival Elation Cruise Review to Caribbean
Review SummaryThe ship was clean and the cleaning staff were wonderful. I have no complaints other than the service desk person. When we dropped our luggage at the port it showed up in our room with the whole wheel and casing missing\, there was a big hole where the wheel should have been. We called the service desk and took the case down there\, the service lady told us to \"pick up a new one in Cozumel and bring it back on the ship with the receipt:\" where we would receive a credit up to $100. We didn't argue because the area was packed but we found that solution completely unacceptable\, we had no intention of dragging a huge piece of luggage around Cozumel with us and didn't want to spend our precious few hours shopping.
I feel that Carnival should have replaced our suitcase for us and delivered a new one of similar value and size to our room. This was a brand new suitcase and we ended up picking up a couple of nylon bags from the gift shop to pack our belongings in\, they were difficult to maneuver and ended up with a broken wheel because they were so difficult to drag around. Completely unacceptable and I would question using or recommending Carnival as our cruise line of choice for that reason only. I feel that after the problems Carnival has had the staff would be much more helpful with our situation. We are writing a formal complaint about this service and would like a complete refund of our on board purchase of two nylon suitcases.
Food and Dining
Service and Staff
Cabin / Stateroom
Cons: Service desk service.