Carnival Elation Cruise Review to Mexico

Contributor Level: Deck Hand

4-6 cruises


Helpful Votes

2 out of 5

"Lack-luster cruise"

Sail Date: January 14, 2012

Reviewed: 5 years ago

Traveled As: Large Group

Room Type: Suite

Overall, we were disappointment by this trip. The ship was outdated and poorly kept up. The staff was unfriendly and made everyone feel like they were in trouble. I have been on two other cruises before and had never had a poor experience like this. We have decided to either cruise with a different cruise line or try an all inclusive resort for next years trip.

Pros: The ports had many fun and reasonably priced activities located outside of the ship.

Cons: The customer service on board was horrible.

Recommends Carnival Elation? No.

Ship Quality
The ship was smaller and outdated compared to others I have been on. The hottubs were always luke warm. When requesting several times to increase the temperature, we were told to ask "so and so" the next day, which turned into a while goose chase.
Food and Dining
The food at the buffett was not good. Old baked goods, wilted veggies, and fruit that was too ripe to eat. The food was often times not prepared at the right temperater. I tried the potatoes a couple times to find them crunch and ordered a medium rare stake that came out well, well done. Overall, the food tasted like it had either been stored for way to long or not long enough.
Cabin / Stateroom
When I had booked the cruise, we were told that we would be in a suite with 2 lower beds, 1 upper bed, a pull out couch and a rollaway for me and my four friends. We were placed in a room that not only didn't fit that description at all, but were given a childs size roll away. In addition, we were only given two robes, two bath towels, and 4 beach towels. Each time we asked for more towels for the 5 of us, they would sneer at us.
Service and Staff
The ship staff was not friendly at all. Unless we were ordering alcohol, the staff was extremely short with us. After a hot and busy day in cozumel, we asked for five glasses of water and were sneered at. In addition, the casino staff did there best to make everyone feel uncomfortable. The ship "security" make everyone feel like they were in trouble. We went to the "night club" one night and they made everyone feel so uncomfortable that nobody was dancing. Not the "fun ship" that they advertise. The only friendly service we recieved was from our head server in the evening dining.
The comedy shows were excellent. There was always a variety of fun activities to take part in.

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