Cruise was great; was awful

Carnival Elation Cruise Review to Mexico


Contributor Level: Deck Hand
Reviews: 0
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
4 Night Baja Mexico (San Diego Roundtrip)
Sail Date: April 26, 2009
Ship: Carnival Elation
Cabin Type: Oceanview
Reviewed: 8 years ago
The cruise was fine. Working with to book the cruise was awful. The web site is not user friendly. It takes forever to reach a live person. When I did reach someone, it took me 45 minutes on the phone to book the cruise. Each time she read back to me the info I had given, she had gotten it wrong, so I had to repeat it for her. After 45 minutes on the phone, she referred me back to the Carnival web site where I had to spend another 30 minutes on lilne entering the same info I had just given the agent. Why bother going through ? A couple of weeks prior to sailing, I called to get some questions answered, and I spent another 45-60 minutes on the phone to and Carnival, just to get simple information. Bottom line: once I was on the ship, everything went smoothly. Making the arrangements was a nightmare. I'll never use again, and I'm leery of Carnival as well.

Food and Dining

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: Friendly on board staff

Cons: Horrendous booking procedures

Recommends Carnival Elation? Yes!

Was this review helpful?

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous

Other Reviews Of This Sailing





*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top