I want to express to you disappointment and discontent with our recent Carnival Cruise aboard the Ecstasy sailing from Charleston, South Carolina to Nassau, Bahama and back. It was a 4 night cruise, my first time cruising in 15 years and my first time taking my three children on a cruise.
Outdated ship - Upon boarding the ship, it was immediately noticeable that the boat was outdated in décor with lots of neon and very worn carpet. The spa had been updated with new décor and the Alchemy bar, but nothing else.
Pool not heated - We were thinking that the pool would be heated since it was a January cruise, but it was not. It was a small pool given the amount of people on board and since the pool was not heated, the children crowded the hot tubs trying to get warm. The pool went largely unused for the majority of the cruise. Especially since the top decks had to be closed part of the cruise due to strong winds, it made this situation even worse. We had a very chilly, windy cruise, it would have been nice if the pool could have been pleasant to use.
Food - The food was disappointing, often only luke warm and not the caliber of food I remember from my Carnival Cruise 18 years ago. The kids didn’t think the pizza was good and the pizza bar is bragged upon in advertising.
Smoking in bar- The next noticeable thing was that smoking was allowed in one of the main bars, which cruisers had to walk through to get to dinner, the comedy club, and one of the bars. I was very surprised that smoking was allowed at all on the ship much less in an open bar and not an enclosed room.
Hot tubs - One of the hot tubs did not work on the Serenity deck part of the time.
Room Service – a few times I called and got no answer. One time it took 1 hour to get 2 grilled cheese and a peanut butter and jelly sandwich
Music – the music was outdated most of the time
Crew member – a crew member said to another passenger “What, are you really that lazy? The bar is right there” when she asked him at the pool if she could get another drink.
I really could not recommend this boat to someone, and I don’t think I could recommend Carnival as a whole due to so many of the issues listed above.
We were a group of 6 females all in our 40's...for 2 in our group it was there first cruise experience and they said it would be there last. Overall, we had a blast but between the poor food and the extreme rocking of the ship due to severe winds it left a bad taste in there mouth! Until smoking is removed from being allowed inside the ship, we will not be on another cruise. There is absolutely no reason that someone can not step outside to smoke!
I wouldn't do this to her again it was not geared toward 60 year old lady who doesn't care anything about gambling or bars and I was looking for more stage entertainment some good educational programs and that just wasn't available and I just didn't get that on this.
we loved every step of the trip. from the ship to the off-board activities. they made us few like we were kings. at no point in my trip I felt or saw any discrimination due to color, wealth or disability.
I felt like that ship was falling apart elevator is not working we even got stuck on one elevator main dining was a nightmare just get to eat the entertainment wasn’t that great 10 day cruise we spent seven days at sea very disappointed in this cruise
I realize that Mother Nature had a hand in changing our original itinerary, however, the alternate ports, with the exception of Bonaire, were disappointing choices by Carnival. We went from 5 ports (St. Thomas, St. Maarten, Tortola, San Juan, & Amber Cove) in our original itinerary to actually visiting only 3 ports on a 10 day cruise!!! Why wasn't Curacao chosen as well as Aruba & Bonaire, or even San Juan or Amber Cove from our original itinerary? They were open! There was an 8 day cruise out of Miami that included all ABC islands during the itinerary changes. Other itinerary changes included St. Kitts & Antigua. Barbados could have been another option. This was a 10 day Journeys cruise described on the website as, "Board a Carnival Journeys cruise and you’re on course for enriching experiences aboard, amazing destinations ashore, classic cruising flair and more." The destinations of Princess Cays and Grand Turk were extremely poor choices as these are ports that you can regularly get to out of Charleston on any old weekend, so they certainly weren't "...amazing destinations." I could have flown directly to Bonaire and spent an amazing vacation with my family there rather than be on this cruise and spend SIX full rainy days at sea and I would likely have spent a lot less money! The whole point of cruising is to visit several destinations while only unpacking once. We visited 3 ports, and spent SIX days at sea. Overall, Carnival really let me & my family down on this cruise. It is very unlikely that myself or my extended family will ever choose to cruise again.
It was our first time on Carnival and may be our last. 7 out of 10 days at sea on a rocking horse ship was just too much. The crew was nice but the time at sea took a toll. The staff, you could tell at times, didn’t seem to really get along with each other. The food was very lacking, tasteless and the same most days. Thank goodness for Guys Burger joint!
I have been in several Royal Caribbean Cruises and have always had a wonderful experience. Food was always good and the ship was amazing! This was not the case on this ship. Food seemed to have been prepared hours before and brought out at room temp. Lobster was rubbery and never fresh. Don’t be fooled by the food presentation. Looks great but is nothing more than a $13 plate at the Golden Corral! Very disappointed!
My family enjoyed the cruise. We plan on doing another one on a bigger ship to avoid a lot of movement. We will look for destinations that aren't third world governed so the comfort level for my 11 year old will be better.
Nice cruise but we will never choose a cruise that stops at Princess Cays again unless they offer an excursion to Pig Island. We have taken several cruises because they are less expensive than most vacations but getting more expensive so we will rethink it next year. On the upside, it really is a good choice for families with children due to the activities and camp carnival. I wish there was an all adult (not singles) cruise.
I would like to sum it all up by telling you I had a wonderful 5 days and the time seemed very short. We were back in Charleston before we knew it and it seems like we just got on the ship. Thank you very much for a great experience.
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