Will Not Cruise on Ecstasy again

Carnival Ecstasy Cruise Review to Caribbean - Bahamas

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 18

Overall rating:

3 out of 5
Carnival Ecstasy

4 Night Bahamas (Jacksonville Roundtrip)

Sail date: May 16, 2019

Ship: Carnival Ecstasy

Cabin type: Inside

Cabin number: E153

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

We just returned 5/20/19 from Ecstasy, Our 5th Cruise,We love Cruising!! We did get to have some fun on this cruise, The shows were great , and we so wanted to have fun with family and friends , many of who were first time cruisers , some that will not ever cruise again because of the first impression of this cruise..😢. Of all our cruises this was by far the Most disappointing! The reasons are Many........ Just to mention a few, yes lots of smells , some ppl in our group complained about sewage smells in the bathroom and some brown water came from bathroom sink and in toilet ( not all the time, came & went, came & went) other times strong fume smells, then there was the noise A lot of loud Noise (like metal clanging , things hitting each other)every night and early morning hours, there was only few hours during night when it didn’t keep us awake. Multiple rooms E 157,E153 and others. On E near by in same side. Even worse noises E138 And there was the flooding Drainage issues from shower & Sink, which COMPLETELY Filled the shower the Completely Filled the ENTIRE BATHROOM, then Overflowed into the Room (E153)Covering 95% of The Room😱, which of course created More Issues!! Much more! After we were told we would have to change rooms since they couldn’t fix the issues anytime soon.we were told to go ahead to do our excursion and they would take care of things & help move everything to new room after we return .Well on day one I explained by note and in person to Nurdi our room steward how I Needed to have Ice for my husbands insulin and at all times not just once a day. And I gave a tip . But after the decision was made that we would have to be moved, he never returned to put ice in cooler. Once we returned & repacked up everything 🙄and went to customer service for the help to move, after waiting on manager to teach another associate how to put in whatever info was needed to try to print a new room key,that didn’t work! then he was told repeatedly to make a call to have someone bring a trolley to pick up stuff Right away, we went back to room then just Waited.......... once we finally got moved we asked for ice explaining how the meds have not been in ice, but the fella who moved us said we would have to call room steward, so we did, and Ariel the room steward said he wouldn’t be up until around 6pm, that we would have to call room service, I explained the issues with meds needing ice, still he said the same. So calling room service they said it would be a while 😡I got angry and hung up, so my friend called back explaining things Again and when they told her same that it would be a while before they could send someone she told them This is a kind of emergency these meds Have to be cold , we need the ice NOW! When someone came by she had three little buckets of ice and gave us one , I asked what about the others ? Can I not have more , she said no these are for other people. Ok back to customer service for key that’s not ready......wait..... take to room Still doesn’t work .. that went on over and over!!! Once we had a conversation with new room steward about ice needed for meds Ariel kept the cooler with ice. We never even seen him again but he took care of things. And that’s what mattered. Customer service Manager 🙄 didn’t get his name.was no help after getting us the different room,he said he’d get the room key issues taken care of but he did not. Tania at customer service tried hard to help. After dealing with the room change and The Many trips to Customer service over day and a half! With New keys NOT WORKING, delays getting off & on ship due to keys Not working... She tried to compensate us some how But Manager said “ No !No! There’s No Problem! There’s No Problem!”😡 Despite the 6 trips to customer service for the same problem.He was wrong, it Was Problem! One that kept on taking away from us trying to do things with family and friends. As far as the Foods go, foods good -But this time they were the Least impressive of all our cruises. The dinner waiter staff was very friendly head waiter Amin Djakfar, iketutAgus Suryawan And Armin Jaranovic seemed new but were nice .not same for all the breakfast waiters. which seem to really want us to hurry out. (Not just once). So many things seem to have changed /lessened in comparison to prior cruises. Not sure if it’s Carnival or just the Ecstasy. We buy Faster to the fun, and it’s always been worth it like when we checked in at Jax port we went right through, no stopping or sitting just right through which was great. The debarkation on the other hand was a chaotic mess! As well as getting off ship for excursion, No real organization, and made our faster to the fun seem useless. our tickets for excursion said to meet at Zone 4 there was no zone 4, no signs for our excursion, when my husband and others kept walking past the zone area looking for zone 4 signs someone holding sign for other excursions called to him asking which is he looking for and when I explained which excursion we had & he looked around and realized there were no signs . So he started yelling out to others to get some signs up for there excursions. Then had to get attention of the others who were wondering off still looking for “ Zone4” then we All waited and waited . Then when we finally get a bus it was awful, very old , obviously previously wrecked, Very uncomfortable, the seats were so close to each other that you are pressed against each other, if the person in seat in front of you moves you feel the pressure. The air conditioning above our seats didn’t work. The open air bus on way back tho was great. I realize this was long , and if it were only Some of those issues instead of one thing after another After another...... We WILL NOT EVER! Book another Cruise on the Ecstasy !

Embarkation

5 out of 5
Perfect

Ship experiences

Food and Dining

3 out of 5
No specialty restaurants on this ship.and the foods were ok Not the wonderful exciting experience it used to be. It was disappointing

China Town Lounge

1 out of 5

They gave out papers for a women’s pampering party , so I And a bunch of women went for a pampering so we thought, but all it was is them offering discount prices on spa specials . And they handed out creams and cleaners stuff for everyone to apply to self , your own “fascial” . There was No pampering!!!!

Bar

5 out of 5

Bar areas were great and when there was a musician playing there even better

Onboard Activities

2 out of 5
The pool area on this ship 🙄NOT IMPRESSIVE AT ALL, serenity are had No Bar !!! Also so much less relaxing area on this ship.

Photo Gallery

3 out of 5

The photos are great , often hard to find yours, but ... I guess that’s to be expected. The complaint a lot of folks had was about how difficult it was to make your way thru the area when just needing to go from one side to the other.

Serenity

2 out of 5

Not as much of a deck as other serenity decks and No Bar ??? It was disappointing

Guest Services / Shore Excursions

2 out of 5

No experience with the shore excursion desk this cruise.but guest service Guest service 🙄🙄the manger Not Helpful ! Tania guest service associate tried hard to be helpful.

Entertainment

4 out of 5
The shows are GREAT! But seating for comedy shows is Never enough in that smaller area.

Grand Atrium

4 out of 5

Tho it’s smaller then on other ships it’s usually still a fun inviting place

Blue Sapphire Main Lounge

5 out of 5

Great room lots of room for many people. Wish they used it for comedy as well

Service and Staff

3 out of 5
Dinner waiters were good, breakfast waiters not so much like they needed us to hurry up and get out. First Room steward did not return to room after being told we would have to move, even tho we had asked that he keep meds on ice. The others liked him very much. The other steward in changed room did fine after we explained how important it was to keep meds on ice. We never seen him again but he did keep meds on ice and room clean.

Ship Quality

4 out of 5
It was clean.

Cabin / Stateroom

1 out of 5
It Flooded the entire shower/Bathroom and 95% of the room. The noise was keeping many of us awake at night. Not other guest noises !

Ship tip

Pick a different ship!

Ports of call

Jacksonville, Florida

5 out of 5
Nice beaches

Freeport, Grand Bahama Island

3 out of 5
There is some shopping you can do at this little port but other then that you need to have a excursion cause there wasn’t anything else. We had an excursion and it was fine except the lack of organization by carnival for it.

Nassau, Bahamas

3 out of 5
No excursion this time , we just shopped and walked around was looking forward to seeing the straw market. And wow wish I hadn’t it’s a bldg with lots of people selling the same thing all squeezed together in a very hot & sweaty mess all trying to offer you” A Good deal!” A couple in our group could not handle All the people constantly coming up to them on the streets asking them to buy stuff .

Disembarkation

1 out of 5
Unorganized mess even with faster to the fun
Was this review helpful? 18

2 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing