Nice weather, poor customer service

Carnival Ecstasy Cruise Review to Caribbean - Bahamas


Experience: 1 cruise (first)
Reviews: 0
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review

Sail Date: May 19, 2016
Ship: Carnival Ecstasy
Cabin Type: Suite
Cabin Number: V25
Traveled As: Singles/Friends
Reviewed: 1 year ago

Our cruise was booked through .  We did not receive the onboard credits as promised. Insurance was purchased, however, been a total hassle trying to file/collect refund for 3rd person who had to cancel due to accident/shattered leg.  Multiple calls were made to with promises of manager return call but they never did. The boarding process in Charleston was a little unorganized.  Deboarding was slow but more organized.  The length of the cruise was nice, and most service provided by Carnival was good.  The bar service was slow and it took some searching to find bar runner on the pool deck.  Having purchased the drink package very much disliked having to run card and sign for every drink.  

Food and Dining

3 out of 5
Very slow bar service, few if any bar runners on pool deck.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5
Bar service was slow. Main dining room service was quick and the food very good. Paul that provide personal assistance on our floor was fabulous!

Ship Quality

5 out of 5
Ship and room was very clean.

Cabin / Stateroom

5 out of 5
Nice cabin, perfect to 2 or 3 people.

Ship Tip

Bring your patience, lots of waiting in lines.

3 out of 5
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