long lines

Carnival Ecstasy Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
Verified Review
3 Night Bahamas (Miami Roundtrip)
Sail Date: April 10, 2015
Ship: Carnival Ecstasy
Cabin Type: Oceanview
Cabin Number: U178
Traveled As: Family (young children)
Reviewed: 2 years ago

There was long lines during all the food times, with long waits. Every time I used my aboard  card Carnival put a hold on various amounts on my credit card. At the end of the cruise there was 5 holds on my card and the Carnival billed my card the entire amount for all my on board purchases. However the 5 holds was still on the card and caused my account to be destroyed. Currently I am still waiting for the holds to be removed even after calling Carnival and requesting them to release the holds on my credit card which they was suppose to fax the Bank the request. This was my first experience on a cruise and with my family and it was horrible. Additionally Carnival refused to reduce the price of my cruise even though I had guaranteed pricing there was always several excused and tricks why I was not entitled to the lower price.

Food and Dining

5 out of 5
long food lines but assigned dining was great and fun with good service

Onboard Activities

5 out of 5
a lot of on board activities.

Entertainment

5 out of 5
it was fun and entertaining for the entire family

Children's Programs

3 out of 5
gets really didn't use the programs but their appeared to be activities available;

Service and Staff

5 out of 5
Marcel was one of the many great cruise members we need to mention

Ship Quality

5 out of 5
ship was clean and well maintained

Cabin / Stateroom

5 out of 5
well maintain, cleaned very quick service. Air unit in the bathroom is coming out the wall.

Ship Tip

Just beware of all the extra charges the will hit you with every thing over and over...there was long long lines at customer services due to the extra charges.

3 out of 5
ok just be careful homeless people around.
3 out of 5
a lot of shops and people down town selling and selling
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