Carnival Ecstasy Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

4 out of 5

DO NOT USE SHORE EXCURSION GROUP! They will take your money and give you empty excuses in return.

Sail Date: June 30, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Inside

Cabin: GUAR

Though our Cruise was booked through and went well. Our Shore Excursion through Shore Excursion Group was devastating.  We saved for 4 years to go on a Honeymoon to Cozumel.  The highlight of our trip was supposed to be( the sail and snorkel trip) the best experience of our life.  When time came to go on the excursion, we happily waited in line for an hour just to find out passenger services didn't have us listed. So sadly we went to the dock to see who was to take us to the excursion. No one knew what we were talking about.  To our dismay, when we returned home we were given excuses about having to print out from home the itinerary. We never knew and we even paid $25.00 expedite charge so nothing went wrong.  Still no refund but our bank is doing a fraud investigation. We should get reimbursed but it shouldn't have been this  troublesome.  They "SEG " are not affiliated with any Cruise line. Do not throw your money away. Please Share!

Ship Quality
Food and Dining
Service and Staff
Onboard Activities
Destinations and Excursions Horrible to not go on our paid excursion. Destination Cozumel OK
Cabin / Stateroom
Service guys made animals at night with towels. So nice after a alte tiring night. They were great.
Miami, Florida
Expedicious loading
Key West, Florida
Should have trolleys to take passengers around. Make more money if we could get to the shops. Time very limited.
Cozumel, Mexico
The fun pubs and Bars I remember were gone or not within walking distance. Needed bicycles


Lines to eat VERY Long, unacceptable really.

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