A Dissapointment For A First Cruise

Carnival Ecstasy Cruise Review to Caribbean - Bahamas


Contributor Level: Deck Hand
Experience: 1 cruise (first)
Reviews: 0
Helpful Votes: 0

Overall Rating:

3.0 out of 5
Verified Review
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Sail Date: June 14, 2012
Ship: Carnival Ecstasy
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 5 years ago
The food was pretty good, but the room service was terrible. Always got our order wrong and also were very rude when speaking to them about it. Instead of changing the sheets, the just made the bed which made for us to find another time for them to come back to do so. They do not follow the contracts given to the customer and had poor customer service as well. I would definitely do a cruise again but I will never give my business to the Carnival cruise line.

Food and Dining

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
Had an issue and went to the customer service desk and spoke with the manager who was extremely rude and instead of helping out my concern says "Your right but we are not going to fix your problem " which led me to have to call the Carnival reps after my cruise.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: Fun Excursions

Cons: Carnival's customer service

Recommends Carnival Ecstasy? No.

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