Did not get what was paid for

Carnival Ecstasy Cruise Review to Caribbean - Bahamas


Contributor Level: Deck Hand
Experience: 7+ cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

1.0 out of 5
Verified Review
5 Night Key West & Bahamas (Port Canaveral Roundtrip)
Sail Date: April 28, 2012
Cabin Type: Oceanview
Traveled As: Large Group
Reviewed: 5 years ago
We had paid for a main deck balcony room and received an ocean view. At sailing the purser told us that he could not remedy the matter. We called Delta skymiles from the ship's sat phone and were told the same thing. Later in the cruise, when my wife returned with another question the same purser shewed her away saying that he had already told me that he could not help us. It is our intention to document everything in regard to this matter and send it to the corporate offices of both Carnival and Delta via certified mail. We are also filing a claim with VISA for the failure to provide us with the product paid for. The truth is, had the purser simply offered us a room credit to satisfy the difference in room rate we'd of been happy and there would have been no need to escalate this matter upon return to land.

Food and Dining

3 out of 5
Menu has been scaled back to maintain operating costs. But the taste and quality of food was excellent and the staff were excellent.

Entertainment

3 out of 5

Children's Programs

1 out of 5
NONE of the scheduled activities occured. Every time we went there the kids were laid on the floor in front of the same movie and the staff had a lame excuse as to why they did not do the scheduled activity. After day 3 our son begged not to have to go back it was so boring.

Service and Staff

5 out of 5
Great job here. Our room lost power. An electrician was in our room within 3 minutes of the report to restore it.

Ship Quality

3 out of 5
Smaller ship so it has lesser ammenities. Looks very much like it was built in 1991.

Cabin / Stateroom

3 out of 5

Pros: Excellent service in dining room and from cabin steward

Cons: Paid for a balcony room and received an oceanview.

Recommends Carnival Ecstasy? Yes!

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