Did not get what was paid for

Carnival Ecstasy Cruise Review to Caribbean - Bahamas

Experience: 7+ cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

1 out of 5
Verified Review
5 Night Key West & Bahamas (Port Canaveral Roundtrip)
Sail Date: April 28, 2012
Ship: Carnival Ecstasy
Cabin Type: Oceanview
Traveled As: Large Group
Reviewed: 6 years ago

We had paid for a main deck balcony room and received an ocean view. At sailing the purser told us that he could not remedy the matter. We called Delta skymiles from the ship's sat phone and were told the same thing. Later in the cruise, when my wife returned with another question the same purser shewed her away saying that he had already told me that he could not help us. It is our intention to document everything in regard to this matter and send it to the corporate offices of both Carnival and Delta via certified mail. We are also filing a claim with VISA for the failure to provide us with the product paid for. The truth is, had the purser simply offered us a room credit to satisfy the difference in room rate we'd of been happy and there would have been no need to escalate this matter upon return to land.

Food and Dining

3 out of 5
Menu has been scaled back to maintain operating costs. But the taste and quality of food was excellent and the staff were excellent.


3 out of 5

Children's Programs

1 out of 5
NONE of the scheduled activities occured. Every time we went there the kids were laid on the floor in front of the same movie and the staff had a lame excuse as to why they did not do the scheduled activity. After day 3 our son begged not to have to go back it was so boring.

Service and Staff

5 out of 5
Great job here. Our room lost power. An electrician was in our room within 3 minutes of the report to restore it.

Ship Quality

3 out of 5
Smaller ship so it has lesser ammenities. Looks very much like it was built in 1991.

Cabin / Stateroom

3 out of 5

Pros: Excellent service in dining room and from cabin steward

Cons: Paid for a balcony room and received an oceanview.

Recommends Carnival Ecstasy? Yes!

Was this review helpful?

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top