NOT a "fun" ship
Carnival Ecstasy Cruise Review to Mexico
Ship: Carnival Ecstasy
Cabin Type: Inside
Traveled As: Couple
Reviewed: 8 years ago
Review SummaryPlease do not use Carnival Cruise Lines.
We purchased one of their 5 day cruises out of Galveston, TX to Progresso and Cozumel, Mexico for our 25th wedding anniversary.
We ended up being trapped on the ship for 4 days. No port calls, no refunds and no credits.
Here is what Carnival did to us on our "voyage to nowhere":
We had known about the Swine flu outbreak several days before we sailed. We
researched it and decided since we did not have insurance that we would go
and just take precautions. The CDC posted their first "Avoid Nonessential
Travel to Mexico" advisory on the 26th, the day before we left.
The World Health Organization (WHO) never did recommend any travel
restrictions. All updates (7) that they made between 4-26-09 and 5-1-09 said
"WHO advises no restriction of regular travel or closure of borders. "
Please see http://www.who.int/csr/disease/swineflu/updates/en/index.html .
At Embarkation we were not given the option to reschedule or be reimbursed
for our cruise. Others that we spoke to that had insurance were assured that
if Carnival decided to not go into Progresso or Cozumel, that an alternate
port would be scheduled. They were, very simply, lied to.
On the night of the 28th, about 7:00 pm, the cruise director made an
announcement that we were not going to disembark at Progresso or Cozumel. We
were going to proceed to Progresso for an "operational" reason but not port.
We were told that there was a letter on our beds that would give us more
details. I have my copy of this letter. No alternate ports or future plans
for the cruise were mentioned. They did note that $40.00 per person credit
to our Sail & Sign accounts would be provided to cover a refund of the
government port fees and taxes.
The information deck would not or could not give us any additional
information and told us if we had any complaints to call the main office
listed at the bottom of the letter (305-599-2600). This number stated that
Carnivals offices were closed and would be open the next day.
The morning of the 29th, I spent almost 45 minutes talking to people at the
main office and at Carnival Customer service (800-438-6744). At no time was
I given any helpful information. Finally Carnival Customer service said they
would take my boarding number and start a file with my complaints but, I
would have to take this up with Guest Relations (Ext. 83640) upon my return.
I was told Guest Relations would not speak to a person while they were on
We were kept onboard for the full four days while the ship just drove
around. Due to the previous scheduled port stops, the two port days of
on-ship activities were very thin. Nothing to do but eat, drink and gamble
and we don't drink or gamble.
The captain never showed at any of his scheduled activities and only made
two general type announcements over the ship's PA.
We were told on Friday that we were now going at full speed towards
Galveston and would be there that evening. We were told that there was a
medical emergency on board and that they hoped to arraign it so that if
others wanted to disembark Friday night, that they could. We disembarked
Friday about 9:30 PM.
I believe Carnival owes us some amount of reimbursement or credit.
The warnings from the CDC and WHO were just that ---warnings. No ports were
shut down. No airports were shut down. No airplane flights were turned
around and sent back with no reimbursement.
This was a win - win decision that Carnival made without true consideration
for the desires of the passengers trapped on board at that time.
Win: Carnival looks good to worldwide community, helping prevent spread
of the swine flu.
Win: Crew will not be exposed, assuring that Carnival still looks swine
flu-free for other cruise's and destination ports.
Win: Passengers trapped on board will spend the money they had planned to
spend onshore, on the ship.
Food and Dining
Service and Staff
Cabin / Stateroom
Cons: canceled ports, no refunds, no credits!!!!!