Disappointing experience

Carnival Ecstasy Cruise Review to Caribbean - Western

Experience: 2-3 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

2 out of 5
Verified Review
5 Night Western Caribbean (Galveston Roundtrip)
Sail Date: December 27, 2008
Ship: Carnival Ecstasy
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 9 years ago

Our trip started out with our flight being canceled the night before departure due to weather. We were not notifed by the airline, , or Carnival. We accidently found out by checking the plane's flight status on line. We then spent the next 3 hours on the phone with Carnival, and the airline. We were told that no one was avavilable to speak with at Carnival and would have to wait until 6am the next morning. We finally received a phone call at 10am stating they were trying to get us on a flight. Around 3pm I called them back to find out they had us booked on a flight the next morning to pick up a connecting flight to Cozumel where we would meet the ship the next day. Supposedly, a hotle room was secured for us too. However, when we arrived in Cozumel, there was no room, nor any available rooms. We were told to call Carnival and but our cell phones wouldn't work. So we were on our own searching for a hotel room. Since it was just a few days before New Year's, everything was full. Luckily we found a room but at the cost of $200 for the night. We did meet the cruise ship the next day but we had all ready missed 1/2 the cruise. It was very ackward and uncomfortable trying to join the others as we were playing catch up to them. I never felr comfortable for the duration of the cruise. I wish we would have been given the option of rescheduling, maybe my comments would be more positive.

Food and Dining

5 out of 5


5 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5

Pros: Entertainment, meals and cruise staff

Cons: The frustrating, aggrevating travel arrangements prior to reaching the ship

Recommends Carnival Ecstasy? Yes!

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