Sail Date: September 01, 2008 Ship: Carnival Ecstasy Cabin Type: Suite Traveled As: Couple Reviewed: 9 years ago
This was a very poor cruise compared to ones we took on Royal Caribbean. Because of Hurrican Ike, our pre-cruise plans had to be changed several times. They delayed until the last moment to tell us whether the cruise was on or not and we had to contact them not the other way around. We heard from AA travel, but not them. We had airport transfers that were delayed with numerous excuses instead of just telling us that the bus was having trouble getting through Houston -something we would have understood.
Food and Dining
1 out of 5
Dinner in the dining room was good. However, breakfast was down right awful. Breakfast one morning was lukewarm, obvisously microwaved, not freshly made belgian waffle, eggs were powered according to the server, and the cream of wheat served another day was gray, watery gruel right out of Charles Dickens. There were only two eating venues - the dining room or up on the Lido deck where you could get either pizza, hamburgers and hotdogs, or a open buffet for lunch or early dinner. The pizza they raved about it their ads was cold and tastless. Lunch was very limited especially at port. You could only eat at the buffet. This food was set up of early that much of it was cold or lukewarm by the time it was served. My wife is a vegetarian, and she had a hard time finding something hot to eat on the days the ship was in port and we could not eat in the dining room. Plus, they closed up earlier than the posted hours in the ships newpaper, so the buffet would already be shut down.
1 out of 5
The two revues that we went to were good, but one night was entertainment by other guests. We were not paying good money to watch other guest entertain us. Several activities we went to early, were never held at the time they were supposed to start. Some were cancelled altogether. The one time we went to bingo, they charged $20 for one bingo card and only had one game that session. Dance classes were not held until late in the cruise. Carnivals version of a midnight buffet was to have Mexican night. Again they put out the food of early that it was not hot since it was held out of doors on the Lido deck. On Royal Carribean, the midnight buffet was an event in itself, where the chefs really showed off their talents with ice carvings, chocolate creations, and other elaborate dishes. We do not recommend Carnival at all. They really cut corners all around compared to Royal Carribean.
Service and Staff
1 out of 5
Because the airport transfer bus was so late, we were literally hustled aboard the ship, no welcoming treatment, no VIP service or lounge as our stateroom warranted. We missed all embarkation activities, not everything we ordered was in our stateroom when we arrived. We addressed various issues with Carnival via email on the first day of our cruise and before and after. WE HAVE YET TO GET ANY RESPONSE. When we got off the ship, there were no smiles or goodbyes, it was more of "we got your money, don't let the door hit you on the backside on your way out" attitude. We were not offered the option to have someone carry our luggage out to the bus, it was self-service only. There were older people that could have used a hand getting their luggage off the ship and it was not offered. Our room steward and the evening dining room staff were the only ones that seemed to care about there jobs.
1 out of 5
This was the smallest cruise ship we have been on. There was evidence of wear in many of the hallways. The restrooms were often unclean. Decor was tacky, not elegant at all.
Cabin / Stateroom
3 out of 5
Our room was the nicest on the ship, but it was always too cold even when we shut the vents as directed by our room steward. There was no way to heat the space. We were much more comfortable on our smaller balcony room on Royal Carribean.
Pros: Meals at Dinner
Cons: Cold rooms and common area, lack of customer service
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