Guest Services / Shore Excursions on Carnival Ecstasy

4.5
(16 Reviews)

The place to go for general ship information, to report lost or damaged goods, and to exchange money or traveler''s checks. Shore excursions can also be booked at the Shore Excursions desk.

16 Guest Services / Shore Excursions Reviews

5.0

by KingMannytoYou

Amazing staff! patient, kind, helpful, understanding and all around super at what they do! Both of us where super stoked about being able to ride this ship!

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5.0

by lilmiztreated

Daniela in Guest Services does not get paid enough for her job and neither do the other people that were tryi g to help them when the Angry Mob of people came down fussing and cussing about the cruise not going anywhere. CAM the Cruise Director tried his best along with the Fun Squad to make people happy with the crappy deal we all were getting for no refunds were given for ports we did not travel too. I think if you guys had asked us if we wanted to donate our port fees and taxes to the people of the Bahamas instead of doing so on your own without giving us a Choice could of Bern handled much better. I appreciate all you tried to do to make us all happy but I feel we kinda got the crap end of a deal since other ships that were larger were taken to Mexico to port and some ships were given full refunds. Any kinda credit towards a future cruise would of made ne happier

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2.0

by Caklpn

No experience with the shore excursion desk this cruise.but guest service Guest service 🙄🙄the manger Not Helpful ! Tania guest service associate tried hard to be helpful.

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5.0

by crawford4321

My advice is to book through Carnival! I woke up with a migraine and called guest services because I didn’t want the excursion people waiting on us at the pier. They refunded us our money! Totally unexpected! And very much appreciated!

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5.0

by Blsdmom4nana7

Very kind and helpful.

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5.0

by mistyendress

Guest services were great (except for the last day) always ready to help .Wonderful and knowledgeable...

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