Poor Guest Services

Carnival Dream Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (New Orleans Roundtrip)
Sail Date: June 19, 2016
Ship: Carnival Dream
Cabin Type: Balcony
Cabin Number: 12212
Traveled As: Family (young children)
Reviewed: 1 year ago

From the time we arrived there were issues with our sail and sign account and guest services could do little to resolve it. When we brought the issues to their attention all they did was offer us a free drink. Meanwhile we could not access our account and had no purchasing power. We continuously had to stand in long lines ( at one point we wired over an hour and half) for guest services. 

Food and Dining

1 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Our attendant was great! His name was Putera.
5 out of 5
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