Carnival Dream Cruise Review to Caribbean - Eastern

Contributor Level: Second Mate

7+ cruises


Helpful Votes

4 out of 5

Carnival's Journeys Cruises Are Amazing...Needs Minor Tweaking

Sail Date: October 04, 2015

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Balcony

We are seasoned Carnival cruisers and greatly enjoyed every moment of the inaugural Journeys cruise from NOLA to San Juan, PR.  There was superb customer service and attention to detail from staff onboard.  Our cove balcony room was in a great location (cabin 2305) and dive-in movies.  We enjoyed the delicious food in the Crimson dining room and can't compliment WeeWi and Alex enough for the attention and fast service.  Room service was always timely no matter what time we called.  Plentiful quality entertainment offerings and although fully booked ship - never felt crowded.  Now, for the cons and minor tweaks: The cruise was 85% retirees and elderly couples who enjoyed a "lounge" environment so there was live Caribbean and oldie music on the Lido deck and in various lounges onboard daily.  We liked the novelty of this option for the first 7 days but afterwards - it is time to pick up the pace and remember that everyone on the ship is not elderly or particularly enjoy continuous lounge vibe.  We would have loved having a DJ with more modern tunes.  There were very few children - 48 out of 4k passengers so our 12 year old daughter was a tad bored with the children's program.  The staff was amazing so please - no negative reviews of them - its simply the reality of longer cruises during October.  The children staff was actually excellent.  Final minor nit relates to two incidents: (1) Very rude and condescending spa staff person on the 1st day of cruise when giving tours.  We corrected the issue by requesting 1 on 1 service with a fantastic spa staff rep. and (2) We encountered the most self-centered and ill-manner Carnival Crew staff that we'd ever met during our many years of cruising during a shore excursion in St. Thomas.  She actually had the gall to stop the entire tour because she had a headache and the music was too loud as well as insisting that because she is Carnival crew - somehow - she is entitled.  She and her hubby were paying guests of the tour who literally ruined the trip back to the ship by causing the tour operator to pull along the side of the road to argue and insist on getting off of tour.  She and hubby never got off the tour but rather made it uncomfortable with many snide remarks along with a few elderly uncouth back-water Carnival passengers.  I do not blame Carnival Dream for this but do hold them responsible for their employee's behavior especially when interacting with the public and for safety purposes.  Overall, greatly enjoyed the cruise and would consider another Journeys cruise in the future depending on time of year so that the demographic is not heavily weighted with elderly passengers.  We like the good mix of demographics typically cruising on Carnival cruise lines.

Cabin / Stateroom
Excellent location! Very little noise and love being so close to the water in a cove balcony. Would highly recommend this cabin.
Embarkation and Disembarkation
Easiest embarkation and disembarkation we've ever experienced.
Ship Quality
Destinations and Excursions
Enjoyed each destination greatly. Only nit was the horribly unprofessional and self-centered Carnival crew member on shore excursion in St Thomas.
Onboard Activities
Great quality activities.
Children's Programs
Excellent staff. Simply not enough older children on this sailing.
Need more modern tunes and DJ on Lido for non-elderly passengers.
Service and Staff
Hands down - best crew on this ship!
Food and Dining
Highly commend WeeWi and Alex in Crimson lounge - 4th floor. Excellent service!

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