Carnival's Journeys Cruises Are Amazing...Needs Minor Tweaking

Carnival Dream Cruise Review to Caribbean - Eastern


Contributor Level: Second Mate
Experience: 7+ cruises
Reviews: 3
Helpful Votes: 11

Overall Rating:

4.0 out of 5
Verified Review
11 Night Eastern Caribbean Carnival Journeys (New Orleans To San Juan)
Sail Date: October 04, 2015
Ship: Carnival Dream
Cabin Type: Balcony
Cabin Number: 2305
Traveled As: Family (older children)
Reviewed: 2 years ago

We are seasoned Carnival cruisers and greatly enjoyed every moment of the inaugural Journeys cruise from NOLA to San Juan, PR.  There was superb customer service and attention to detail from staff onboard.  Our cove balcony room was in a great location (cabin 2305) and dive-in movies.  We enjoyed the delicious food in the Crimson dining room and can't compliment WeeWi and Alex enough for the attention and fast service.  Room service was always timely no matter what time we called.  Plentiful quality entertainment offerings and although fully booked ship - never felt crowded.  Now, for the cons and minor tweaks: The cruise was 85% retirees and elderly couples who enjoyed a "lounge" environment so there was live Caribbean and oldie music on the Lido deck and in various lounges onboard daily.  We liked the novelty of this option for the first 7 days but afterwards - it is time to pick up the pace and remember that everyone on the ship is not elderly or particularly enjoy continuous lounge vibe.  We would have loved having a DJ with more modern tunes.  There were very few children - 48 out of 4k passengers so our 12 year old daughter was a tad bored with the children's program.  The staff was amazing so please - no negative reviews of them - its simply the reality of longer cruises during October.  The children staff was actually excellent.  Final minor nit relates to two incidents: (1) Very rude and condescending spa staff person on the 1st day of cruise when giving tours.  We corrected the issue by requesting 1 on 1 service with a fantastic spa staff rep. and (2) We encountered the most self-centered and ill-manner Carnival Crew staff that we'd ever met during our many years of cruising during a shore excursion in St. Thomas.  She actually had the gall to stop the entire tour because she had a headache and the music was too loud as well as insisting that because she is Carnival crew - somehow - she is entitled.  She and her hubby were paying guests of the tour who literally ruined the trip back to the ship by causing the tour operator to pull along the side of the road to argue and insist on getting off of tour.  She and hubby never got off the tour but rather made it uncomfortable with many snide remarks along with a few elderly uncouth back-water Carnival passengers.  I do not blame Carnival Dream for this but do hold them responsible for their employee's behavior especially when interacting with the public and for safety purposes.  Overall, greatly enjoyed the cruise and would consider another Journeys cruise in the future depending on time of year so that the demographic is not heavily weighted with elderly passengers.  We like the good mix of demographics typically cruising on Carnival cruise lines.

Food and Dining

5 out of 5
Highly commend WeeWi and Alex in Crimson lounge - 4th floor. Excellent service!

Onboard Activities

5 out of 5
Great quality activities.

Entertainment

3 out of 5
Need more modern tunes and DJ on Lido for non-elderly passengers.

Children's Programs

5 out of 5
Excellent staff. Simply not enough older children on this sailing.

Service and Staff

5 out of 5
Hands down - best crew on this ship!

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Excellent location! Very little noise and love being so close to the water in a cove balcony. Would highly recommend this cabin.
3 out of 5
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