Customer service on the cruise was so-so

Carnival Dream Cruise Review to Caribbean - Western

Experience: 1 cruise (first)
Reviews: 0
Helpful Votes: 0

Overall Rating:

3 out of 5
Sail Date: June 01, 2014
Ship: Carnival Dream
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 3 years ago

The ship was of average cleanliness but the rook itself was surprising spacious and full of storage. Our biggest disappointment was the fact that as first time cruisers we had a lot of questions that seemed liked a bother for the crew to answer. The staff at the New Orleans embarkation center were absolutely wretched! They were rude\, yelled and at one point when my husband stepped to the side to allow a family to stay together in line- he was reprimanded and told\, \"Now is not the time to be polite- move it!\". The excursions were actually wonderful and you will never go hunger on this trip. Make the most of getting off the ship to visit places as this is better then staying on the ship.

Food and Dining

3 out of 5
Lots of choices- the steakhouse restaurant was fantastic!


3 out of 5
For us- we don't bingo- we don't gamble and we aren't into buying diamonds so there was some wasted time on the ship

Service and Staff

1 out of 5
Ship was understaffed and of little helped when asked a question.

Ship Quality

3 out of 5
Cleanliness was average- make me nervous to think of all of the ship-related illness stories.

Cabin / Stateroom

5 out of 5
Tons of storage space!

Pros: The thermal spa suite

Cons: The lack of information and assistance when questions were asked

Recommends Carnival Dream? No.

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