Carnivals lack of Customer Service

Carnival Conquest Cruise Review to Caribbean - Western

Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

2 out of 5
Verified Review
6 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: February 15, 2015
Ship: Carnival Conquest
Cabin Type: Oceanview
Cabin Number: 2403
Traveled As: Couple
Reviewed: 3 years ago

Even though the stewards, bartenders and waiters made our trip absolutely enjoyable, I will NEVER book through Carnival again. On our 4th night, our room got flooded by a broken water pipe in our ceiling. Clothing, shoes, suitcase got soaking wet. We were compensated on board with $33.00 and a free bottle of wine!!!!  This was AFTER numerous trips to the service desk in tears!!!  My clothes did get laundered and returned over 9 hours later!!!!  When back home, I called Carnival and got a whopping $135.74 offered in additional compensation and NOTHING towards a future cruise in hopes to keep our business. offered an apology immediately (something we NEVER got through Carnival) and gave us a credit towards a future booking through them. Needless to say when we book again through it will not be for a Carnival cruise!!

Food and Dining

5 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

5 out of 5
Rinaldo - cabin steward, Imade' - bartender/waiter, Reynaldo, Agosto, Bojan - waiters

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
5 out of 5
5 out of 5
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