Carnivals lack of Customer Service
Sail Date: February 15, 2015
Reviewed: 2 years ago
Traveled As: Couple
Room Type: Oceanview
Even though the stewards, bartenders and waiters made our trip absolutely enjoyable, I will NEVER book through Carnival again. On our 4th night, our room got flooded by a broken water pipe in our ceiling. Clothing, shoes, suitcase got soaking wet. We were compensated on board with $33.00 and a free bottle of wine!!!! This was AFTER numerous trips to the service desk in tears!!! My clothes did get laundered and returned over 9 hours later!!!! When back home, I called Carnival and got a whopping $135.74 offered in additional compensation and NOTHING towards a future cruise in hopes to keep our business. 
offered an apology immediately (something we NEVER got through Carnival) and gave us a credit towards a future booking through them. Needless to say when we book again through it will not be for a Carnival cruise!!
Category Ratings
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| Ship Quality | ||
| Food and Dining | ||
| Service and Staff | Rinaldo - cabin steward, Imade' - bartender/waiter, Reynaldo, Agosto, Bojan - waiters | |
| Entertainment | ||
| Onboard Activities | ||
| Destinations and Excursions | ||
| Cabin / Stateroom |
Port Ratings
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| Ft. Lauderdale (Port Everglades), Florida | |||
| Ocho Rios, Jamaica | |||
| George Town, Grand Cayman | |||
| Cozumel, Mexico |
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