Worst cruise we ever went on.

It started with the first afternoon when we arrived on the boat.   The lunch buffet was a very small area with long lines.  The food was the worse food we ever had on a cruise ship.  The dinners in the dining room were not good either.  For a Princess line ship, we would have expected much better food.    Even when we watched a movie under the Stars, NOBODY came around passing out towels and popcorn...we had to hunt it down for quite some time to find towels and popcorn.  For paying extra money for a Christmas cruise, I would have expected to at least have good service.

The captain of the ship ONLY spoke on the loud speaker the first day during the life boat drill.  You would think that for a Christmas cruise, he would have come on the speaker and wish everyone a nice Holiday....very sad.  That would have added the extra touch and gone a long way.  Disembarking was the worse experience we ever had...When everyone left the ship, we were not told where to go...we were basically pushed out like cattle.  We then found out we were at pier 21, but when the cruise originally left we were at pier 2...we were 3 miles away from pier 2 where our car was parked in the parking garage.  It was a very disorganized disembarkation, and we waited for 2 hours just to get the shuttle bus from pier 21 to bring us to pier 2.  EVERY passenger that got off the ship was VERY disappointed in the overall cruise experience and the disembarkation.    The comments we heard from everyone was that they would not cruise on Princess again.  I can't stress enough all of my comments, and I truly hop that Princess takes these comments seriously.  I had not heard one positive comment from any passengers on this particular cruise.