Complete disappointment

Brilliance of the Seas Cruise Review to Caribbean - Western

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 25

Overall rating:

2.4 out of 5
Verified Review
Brilliance of the Seas

7 Night Western Caribbean (Tampa Roundtrip)

Sail date: November 18, 2019

Ship: Brilliance of the Seas

Cabin number: 7579

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Horrible experience for the money. The food was horrible, there was way too many things not working on the ship. Staff was rude. The soda package was a complete waste of money. We were served soda out of flat 2ltr bottles!

Embarkation

1 out of 5
Disappointed

Ship experiences

Food and Dining

1 out of 5
The food was cold, and very bland. Horrible options.

Onboard Activities

1 out of 5
Not a lot of options.

Entertainment

2 out of 5
Entertainment was horrible. Sound was way off and the performers were never in sync.

Children's Programs

1 out of 5
This won't allow me to out NA! We don't have children!

Service and Staff

4 out of 5
Again was extremely disappointed

Ship Quality

5 out of 5
Elevators didn't work, the bathrooms were always out of order.

Cabin / Stateroom

3 out of 5
Bathroom had a horrible odor, shower was very dirty especially the shower curtain. Makes me puke to think about it now. We were to have cpap equipment and diabetic equipment in the room and we didn't have it until I complained to customer service. Also the bed was hard as a rock. The walls were way way to thin. Too many noises. You could literally hear everything in your rooms. Not exactly a relaxing time.

Ports of call

Tampa, Florida

1 out of 5
Very disorganized. Took way too long to get on board. We were there at least 3hrs early and we ended up being the last to board due to poor organization.

Key West, Florida

3 out of 5
It was ok but not enough to do or see.

Belize City, Belize

3 out of 5
Not much to see. Shopping was very limited and over priced.

Costa Maya (Mahahual), Mexico

1 out of 5
Small port and 3 ships were there. You could hardly walk because of the amount of people there. No variation in the shops and extremely expensive and people were very rude.

Cozumel, Mexico

3 out of 5
The port we were at was a complete disappointment. The shopping was literally all the same in each store. We took a historic tour which was a disappointment. We have cruised in the past and was at a different port with ALOT more shopping and variety of merchandise.

Disembarkation

1 out of 5
Will never cruise on Brilliance of the seas again.
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