Fun cruise, but not the best we have ever been on
Brilliance of the Seas Cruise Review to Caribbean - Western
5 Night Western Caribbean (Tampa Roundtrip)
Sail date: November 17, 2018
Ship: Brilliance of the Seas
Cabin number: 9015
Traveled as: Family (older children)
Reviewed: 5 years ago
Review summary
We were very disappointed. We were given $200 when we boarded and then it never showed up on our account and they told us it that was from when we originally booked. Which is BS because we had the $100 per room on board credit from when we booked, this should have been additional. Why do you give somebody a coupon when they board if you've already been issued that credit? Doesn't make much sense. Royal Caribbean you need to fix your processes so people aren't confused. Your Royal Caribbean agent at embarkation told us this was an additional credit for us. You need to change your training program for your people Royal CaribbeanEmbarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
If you get a credit voucher from the Royal Caribbean agent when you are being checked in, it's no good once you get in the ship. Very disappointing they didn't guve us the onboard credit.
Ports of call
Disembarkation
5 Comments
Butterflies 5 years ago