The Good, the Bad, and the Ugly

Brilliance of the Seas Cruise Review to Mexico


Experience: 4-6 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Sail Date: November 01, 2014
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 2 years ago
The ship was very nice\, but the trip was marred both at the beginning and the ending with great difficulty getting wheelchair assistance after both had been promised repeatedly.

Food and Dining

5 out of 5
Awesome food in the dining room!

Entertainment

3 out of 5

Children's Programs

1 out of 5
No real option for very young children unless you paid to have them watched in nursery area. Saw lots of preteens and teens running around\, unsupervised.

Service and Staff

3 out of 5
Would have given an excellent but for promises by the management regarding wheelchair assistance that were not kept.

Ship Quality

3 out of 5
Had to wait a lot for the elevators

Cabin / Stateroom

3 out of 5
Needs to be refurbished. Mattresses were worn.

Pros: Non-disability services were very good

Cons: Absolutely ABYSMAL services for handicapped

Recommends Brilliance of the Seas? No.

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