Brilliance of the Seas Cruise Review to Transatlantic

Contributor Level: Deck Hand

7+ cruises


Helpful Vote

1 out of 5

A Disaster

Sail Date: April 01, 2014

Reviewed: 3 years ago

Traveled As: Couple

Room Type: Balcony

I am wheelchair bound and there were no disabled cabins available. However. Amanda\, a RCL rep assured me that my 26\" wide wheelchair would fit through the stateroom doorway (28\"). The doorway was 24\" at best! My wife attempted to help me across the stateroom to the bed and to the WC throughout the voyage\, yet I fell 4 times dislocating my shoulder 4 times. The NHS initiated a new physiotherapy program yesterday.

The RCL onboard Service Rep\, although very pleasant and helpful was disingenuous in responding to my questions about communicating with the RCL head office.

Pros: Overall service

Cons: Misrepresentation (disabled facilities)

Recommends Brilliance of the Seas? No.

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff

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