A Disaster

Brilliance of the Seas Cruise Review to Transatlantic

Experience: 7+ cruises
Reviews: 0
Helpful Vote: 1

Overall Rating:

1 out of 5
Sail Date: April 01, 2014
Ship: Brilliance of the Seas
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 4 years ago

I am wheelchair bound and there were no disabled cabins available. However. Amanda\, a RCL rep assured me that my 26\" wide wheelchair would fit through the stateroom doorway (28\"). The doorway was 24\" at best! My wife attempted to help me across the stateroom to the bed and to the WC throughout the voyage\, yet I fell 4 times dislocating my shoulder 4 times. The NHS initiated a new physiotherapy program yesterday.

The RCL onboard Service Rep\, although very pleasant and helpful was disingenuous in responding to my questions about communicating with the RCL head office.

Food and Dining

3 out of 5


3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5

Pros: Overall service

Cons: Misrepresentation (disabled facilities)

Recommends Brilliance of the Seas? No.

Was this review helpful? 1

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