Brilliance of the Seas Cruise Review to Europe - Northern Europe

4-6 cruises


Helpful Votes

3 out of 5

Excellent itinerary and value

Sail Date: August 01, 2012

Reviewed: 4 years ago

Traveled As: Singles/Friends

Room Type: Oceanview

Everything very good quality. Nothing to complain about regarding daily activities. Some problem-solving was a little more difficult. E.g.Non-flushing toilet not fixed on the first try.

Pros: Wonderful adventure\, everything on the ship very good.

Cons: Most staff friendly\, but some a little militant rather than helpful when there was a problem. One night at dinner our alcoholic beverages did not arrive and our waiter made a point off coming over and saying it wasn't his fault - so not to penalize him on the rating. That was not professional\,.

Recommends Brilliance of the Seas? Yes!

Ship Quality
Food and Dining
Really liked dining option from 9 PM to 11 PM. Only used once\, but nice to have. Great for young people. Little things like free cookies at the paid coffee bar were a very nice touch. liked poolside dining option.
Cabin / Stateroom
Very good cabin attendant.
Service and Staff
Very mixed. Two people from guest services couldn't do more for us when I had a problem. One was very concerned about details and rules
versus helping. One was unhelpful. Overall I find the staff on celebrity much much friendlier and proactive. you have a few people like that\, but would benefit from more.
I didn't take advantage of most of this.

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