"not up to par"

The food was sub-par, compared to our 4 other experiences sailing with RC. The rice in the risotto was hard. The fish served in the Windjammer Cafe was not fresh. The choices seemed repetitive in the dining room.

none of the shows were interesting. WE didn't attend any.

The housekeeping and dining staff were friendly and willing to do whatever was needed to make our cruise enjoyable. Our room attendant brought us extra ice and anything else we needed. Our wait staff also accommodated my husband's special requests for dining. However, the management and some of the staff at guest relations were not helpful and actually rude. When we did not receive our prepaid gratuity vouchers and went to guest relations to ask for them, the manager told us we would not receive them since we had just paid that morning. The cruise pamphlet (Compass) stated that you could pay until noon on that day. My husband had called guest relations and they had told him that they would print him copies of the vouchers and this manager told us the opposite. When I turned to leave, she snarkily said, "you are welcome to wait in line if you like."

This ship needs a makeover. Disrepare was noted in several public areas and it creaked REALLY loudly with even the slightest movement.

The bathroom smelled all the time and the toilet seemed to backup some times. Additionally, fellow cruisers had a wet floor in their room, due to a leaking pipe and their complaints were not resolved during the cruise.