We recently cruised on the Brilliance to New England. First, let me say that the ship is beautiful ( we were on the Radiance to Hawaii and they have made some nice refinements to the Brialliance ). This, along with the Radiance, are two of the most beautiful ships afloat!Now, as far as our cruise goes, there were several opportunities. First, the embarkation procedures in Boston were the WORST we have ever encountered in our 8 cruises! Over two hours to get on board, very disorganized, and way too much blame on 9/11. We have traveled since 9/11 and never had this kind of bad experience.Kudos go to the housekeeping staff ( Shane was great!! ) and some of the bar servers. They made our cruise very pleasant. The Adventure Ocean ( Children's program ) continues to be one of the best programs at sea. Our son loves it every time we board RCI!Now, about the dining experience. I know that this was only the seventh cruise for the Brilliance, but I must say that our service in the dining rooms was the worst we have encountered on RCI. The high standards that they have set were not there. No teamwork between captains, waiters and back servers, no crumbing of tables, no removal of silverware, no presenting of a wine list, no remembering drinks from the previous night, etc. (these are all standards of RCI cruising!). They will need some refining in this area.Boston was very nice, along with Bar Harbor, Halifax, Portland and St. John. PLEASE, take SYDNEY off the intinerary!! There is absolutely nothing there unless you go on some excursions miles away from the town!There was a near riot with U.S. Immigration as 2,000 passengers were forced to wait in lines up to 2 hours to register before the cruise ended! The staff took a lot of abuse; hopefully, Immigration will get it together with the cruise line.Finally, a word about debarkation in Boston! Beware, because anyone can take your bags as there is no security checking who takes what bags from the terminal!! One of our bags was taken and misplaced. We had to search for over an hour, but did recover it.The ship is wonderful, the cruise to New England is nice ( don't go before mid October, because there is NO foliage change to see until then ). Please RCI, get your service standards in dining back where they need to be!!Charlene Hamilton
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