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Guest Services and Explorations! on Brilliance of the Seas

5.0
(5 Reviews)

The place to go for general ship information, to report lost or damaged goods, and to exchange money or traveler's checks. Shore excursions can also be booked at the Explorations! Desk.

5 Guest Services and Explorations! Reviews

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5.0

by sunrx

We had an issue with our room. Joan at guest services took care of it. Got a different room promptly. Staff even offered to help us move. They also had good follow through to make sure new.room.was satisfactory.

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5.0

by ajlittle7

Front desk and excursion desk so kind and accommodating. Next Cruise was rude and arrogant. We wanted to book Iceland cruise. My questions were brushed of with rude comments. Why in the world would they let a bitch like this work in the sales department? We are 62 and 63 years old. Some kindness would have been appreciated. We booked the $6500 Iceland cruise with another agent at home. That was one awful experience with Next Cruise

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5.0

by jeannereagan

Guest service staff excellent. The explorations staff okay.

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