Should have been cancelled...
Anthem of the Seas Cruise Review to Bermuda
Sail Date: September 03, 2016
Ship: Anthem of the Seas
Cabin Type: Balcony
Cabin Number: 12268
Traveled As: Couple
Reviewed: 1 year ago
If the weather is bad for two out of a five day cruise to the point that everything is closed down and people are vomiting everywhere, the cruise should have been cancelled or rescheduled.
Reservations were cancelled that were made 3 months in advance for onboard activities without being rescheduled or even compensated in another way for the lack of availability.
We approached the customer service desk multiple times without being helped, but we were pushed off and felt as though they just didn't want to deal with us. Then when getting back on shore and calling Royal Carribean, the first excuse they had was there may have been a language barrier between us and the service agent! That is absolutely absurd! Why would a person be hired for customer service if they cannot fluently speak English??? Most comical thing is they all did speak fluent English when I spoke with them, barely even had accents.
Bermuda was mostly all closed down the first day to shop and explore because of Labor Day.
The gratuities shouldn't be automatically taken out of you don't want them to be, I would have rather tipped individually.
The ship is beautiful, most of the bartenders/servers are phenomenal. More outside pools or pool seating should have been done, we always had to sit inside the solarium because no outside seating was ever available.