Guest Services on Anthem of the Seas

3.9
(15 Reviews)

Stop by the Guest Services desk, where our knowledgeable staff is available to assist with general ship information, answering your questions, reporting lost or damaged goods, exchange money, cash traveler''s checks and more.

15 Guest Services Reviews

4.0

by NYMOMWife2

The staff is knowledgeable efficient and polite. That said comer management needs to put on more assistance in and around busy times. The lines were frankly too long.

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3.0

by Topsailtom

There should have been more than two or three service reps. on duty during peak times.

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5.0

by cuddlecoed

Perfect, just try not calling from your cabin because every department took a half hour to get answers. Best to be computer savvy and let your fingers get to you the answers. I learned quickly after my fifth call attempt.

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1.0

by dreba

I have never been treated so poorly. Royal Caribbean should be reaching out to me directly to apologize for how Guest Services handle my issues.

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11 Comments
5.0

by Magicsneakers13

They were very helpful with making sure my account was correct and settled before getting off ship the night before.

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5.0

by cruise4u1

Lines were always short and the staff was so knowledgeable. They made sure you left having every issue resolved with no complications or frustrations.

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1.0

by RickRettinger

Horrible - couldn't do a thing but deflect our questions and concerns - Kept telling us we will need to talk with Customer Service when we get back home, who in turn told us we should have taken care of our issues while on the ship

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5 Comments
1.0

by eileenprunty

Lines are way too long to pay a gratuity!

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4 Comments

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