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Unforgettable trip. by bethandmarkmess

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: Alaska - Inside Passage

I really enjoyed Puget Sound,Stephens passage. All of the ports were pretty with their colorful buildings. Hubbard Glacier so pretty.

 

their colorful buildings. The food on the ship was great,service also great.

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First ever cruise by bpitco

Sail date: / Traveled as: Family (older children)
Ship: Amsterdam / Destination: Alaska - Inside Passage

Went on my first cruise with so many expectations based on friends' experiences. While I did feel pampered throughout, and the service and staff were excellent, I thought the on-board activities and entertainment were lacking in diversity & variety. I expected more fun factor.

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Alaska cruise aboard the Amsterdam by kendley

Sail date: / Traveled as: Family (older children)
Ship: Amsterdam / Destination: Alaska - Inside Passage

Truly enjoyed the cruise, good food, very nice accommodations (Neptune Suite) and the ships crew were wonderful. The time in each town was very short, if you take an excursion, there is not time to see the town.

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Great Cruise Line by doctormclarnon

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: Alaska - Inside Passage

This is our second time on Holland America and have to say they have become our favorite cruise line. Really enjoy the culinary program and the computer classes on board. The food is top notch. Excellent service from embarkation to disembarkation, and everything between.Big Smile

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Very Good Cruise - Bad Agent by franksnapp

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: Alaska - Inside Passage

The cruise was very good - great room and service. The cruise staff were VERY friendly and accomplished. We did have a problem with 'noise' in our stateroom from chairs and tables moving on the deck above. The staff was sympathetic, but unable to stop the movement of furniture in the pool area by guests. We were very unhappy with - could not get our 'agent' to respond to emails and calls, and did not get what we were promised. Also felt we paid way above the rate we could have gotten elsewhere. We also had 'service' charges we were not expecting when we got our final bill. Also felt it was pretty cheap to charge for soda with meals.

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Nice by mmauman

Sail date: / Traveled as: Large Group
Ship: Amsterdam / Destination: Alaska - Inside Passage

having been on several Alaskan cruises, this one didn't disappoint. Well the Amsterdam is an older ship, Holland America line provided terrific service throughout.

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Great Cruise. We're ready to go again! by luckybrandt

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: Alaska - Inside Passage

Holland America has always done a great job for us and this cruise was no exception. The service was great from the room stewards to the officers. Everyone was so polite and helpful. The selection of shore excursions was great. Hubbard Glacier was probably our favorite part. The captain brought the ship within .4 miles of the glacier face and we could clearly see and hear the calving of the glacier. The sound of the ice breaking and falling was incredible.

Food was great and plentiful as usual. Entertainment was good although most nights it was the ship singers and dancers. We would have preferred more outside entertainers. We will definitely be back for another Holland America trip.

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HAL then and now by slarsobiz

Sail date: / Traveled as: Singles/Friends
Ship: Amsterdam / Destination: Alaska - Inside Passage

My first cruise was on HAL back in 2004 front :-). Since then I have been on Norwegian, row Caribbean, and princess. My first experience with HAL far exceeded all of these other cruise lines as far as service food quality in the entirepackage. The Cruise just wasn't up to that level. I don't know the carnival anything to do with it but something just isn't quite the same. One thing in particular I bought the $99 spa package. It was incredibly disappointing the thermal suite is not set up to handle very many people in the dressing room if there's more than one other person and it is impossible and it was just a bad experience and a waste of money. Things got put on my bill that I had to contest. Service one meal in the dining room with seven of us never came we just got up and left. The staff however I must say has a great attitude.I feel that carnival policy is terrible as far as how you treat your staff with incredibly low pay, barriers between the different nationalities  and little to no vacation time during their contract. You know responsible people just don't do that in this day and age. Don't know if I'll be going with you again.

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7 Day Alaska Cruise by Kehen

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: Alaska - Inside Passage

The ship is old, cabin furnish is out of date. The stateroom classified as "Vista Suite" but the interior is just a room. The furniture is very old, TV set is small and poor reception. The bathroom cabinet cannot be locked in place. It swung with cracking sound during the night when the ship rocking.SadSadSad

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Amsterdam Cruise by imbayne

Sail date: / Traveled as: Singles/Friends
Ship: Amsterdam / Destination: Alaska - Inside Passage

The stateroom was lovely  the concierge was very nice   The food was not all that great   Room service had difficulty getting the order correct.

The time spent in Sitka and Ketchikan was way to short

Victoria is a wasted port  in too late and not much there

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Fabulous Short Getaway by Cruiser801

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: Coastal - West Coast

Our San Diego to Vancouver repositioning cruise, with stops in San Francisco and Victoria, B.C. was a perfect breath of fresh air. Everything was wonderful, as Holland America almost always is. The Amsterdam is a beautiful ship with lovely staff and crew. The food was amazing and the entertainment enjoyable. This trip may become a tradition. 

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Panama Canal Transit by CGAZ

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: Panama Canal, Central America

Very nice cruise with a diverse mix of ports visited and excursions offered.  There was a good balance of port (excursion) days and cruising days, which was nice with the heat and humidity of the ports visited.  Onboard entertainment was very good with multiple venues so there was something available for a wide range of tastes.  Onboard staff was efficient and friendly,  There was a diverse mix of cruisers from multiple countries:  United States, Canada, Australia, New Zealand, Europe, and Asia; among others.  A variety of shipboard activities were available; including cooking demos, computer seminars, group games, trivia contests, swimming/sunbathing, spa indulgences, cards and board games, gambling, bingo and shopping.  There was something for everyone.  The canal transit was so interesting and informative... a fantastic experience.  Definitely a thumbs up!

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Awesome cruise vacation and met many animals! by rickemini88

Sail date: / Traveled as: Singles/Friends
Ship: Amsterdam / Destination: World Cruise

Excellent cruise, went by myself... met a lot of nice people along the way. Hung out with other guests at times but also did hang out with a few crew at times if they were off... just a lot of fun people. Did some off the wall things that other guests didn't, such as Disneyland Hong Kong, Universal Singapore, Ferrari World in Abu Dhabi, and Tiger Kingdom in Thailand which I did actually see a few other guests there... not an excursion offer by cruises for obvious reasons... but well worth the effort!

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Around the World by Cruise Ship by glomarrone

Sail date: / Traveled as: Large Group
Ship: Amsterdam / Destination: World Cruise

“Around the world in 80 days…” goes the song.  However, it took Holland America’s (HAL) ms. Amsterdam 115 glorious days to circumnavigate the globe on our Grand World Voyage 2016.  What an amazing voyage it was!  We visited 24 countries and 41 ports; some were overnight stays.  People ask us how we could stay on a ship that long.  I reply that we loved every minute and that we hope to do it again soon. We were never bored or sea sick and learned so much about the history and culture of the places visited.  It many ways, the cruise changed our thinking on a variety of subjects.  For most passengers, this was their fourth or fifth+ HAL Grand World Cruise.   For us, it was our first Grand World Cruise.  The staff told us that this particular Grand World Cruise sailing had the youngest-aged passengers. One tyke celebrated his first birthday while onboard the entire voyage.  One thousand fifty passengers including 10 children boarded the ship in Fort Lauderdale.  Seven hundred fifty passengers took the entire voyage.  Other passengers joined the voyage for segments.  Most passengers were Americans, many were Floridians but there were plenty of Canadians and Australians onboard plus other nationalities.  Our exciting cruise began January 5, returning April 29, 2016 to and from Fort Lauderdale.

Right from embarkation, things went well.  Within 20 minutes from the time of our arrival at the pier, we were on the ship.  Near the gangway, Pande our Assistant Maitre ’D from our HAL Grand Asia Pacific 2014 Cruise greeted passengers and recognized us.  He instructed a steward to carry our hand luggage and escort us to our cabin.  Wow!  It made us feel like family.  Our former Cruise Director, Gene Young from HAL Grand Voyage ’14 was also stationed at the gangway.   He, also, recognized us immediately.  It was wonderful to have him as our Cruise Director for this cruise, too.  I wonder when the man sleeps. He was involved onboard in so many ways.  

All the stateroom passageways are bright and lined with Dutch maritime art; Deck 1 has Dutch floral art works gracing its walls.  Our mid-ship ocean-view stateroom, # 2598 was in a very stable position on the ship.  It was bright, comfortable and contained sufficient storage space for all our belongings.  The A/C and plumbing worked well throughout the entire cruise.  Unfortunately, stateroom TVs were still not interactive so we often had to visit the Front Desk to get our statements printed.  For my husband, though, the lack of a mini-fridge in our cabin was a big problem. He needed to visit the medical office often to retrieve his medication that needed refrigeration.  Another problem was early morning (5-5:30 AM) noise from a crewmember working on open deck 3 that frequently disturbed our sleep.     Many other guests on our deck complained about this noise.     The public areas of the ship are all well appointed and quite attractive. The floral arrangements are stunning.   However, the very comfortable couches in the Queen’s Lounge (theater) are lower than the upholstered chairs making it difficult viewing the performers on stage while sitting on the couches. Uneven temperatures in certain areas of the ship especially in the Queen’s Lounge made carrying a sweater a necessity.  Still another concern was the slow speed of the internet connection.  We waited until we reached shore to access the Internet.  The ship does need some updating and perhaps will go in for further refurbishment soon.  This in no way detracted from our enjoyment.  The ship was well maintained and always clean. Everyone was comfortable finding their way around this mid-sized ship, which was the perfect size for entering smaller foreign ports.  

The food and service in the Main Dining Room were wonderful.  We had fabulous meals nightly especially on Gala Nights. On the off chance that nothing on the menu was appealing, we could choose Jumbo Shrimp Cocktail, steak, chicken or salmon as alternatives.  Although I always am pleased with food and service on HAL ships, on Grand & Grand World Cruises they are superior.  Our Early Seating Main Dining Room (MDR) servers Gede & Berry were professional, personable and efficient, anticipating our needs and checking to see that everything was fine with our meals.   My husband received all his Special Request Meals in a timely fashion.  Gede made a point of bringing the next day’s menus to him as soon as they became available.   In fact, the entire MDR staff did a terrific job daily getting his Special Request Meals correct.    Nestor Malsi, our wine steward, brought our glasses of red wine at our table usually before we even arrived. He always had time to chat with us nightly.   After dinner, I enjoyed stopping by the cheerful door attendant, Woko’s station.  He always remembered my name and knew which after dinner treat I wanted before exiting the MDR.  I cannot say enough about how helpful the HAL staff was in general.  All the crew on board Grand & World Voyages are carefully hand chosen by HAL.

We did dine several times in the two specialty restaurants, The Canaletto & the Pinnacle Grill. The levels of service there were always excellent as were the food.  The Lido Café food was good, too and we always ate at least breakfast there.  In the Lido, wait staff members Imam and Supraman would often assist us in locating a table, brought us the Times Digest daily and remembered our preference for beverages.  They were so professional, friendly and efficient.  We always looked forward to our daily conversations with them. Many times, I enjoyed the Lido Restaurant’s wonderful sushi station at lunchtime.  Another fun place to eat is poolside at the Dive In.  The fries there are extra delicious; so are the several choices of hot dogs and burgers.  

Many other things made the voyage so special.   On Gala Nights, the MDR was festooned with colorful balloons, London-themed umbrellas, paper lanterns, banners, flags or other festive decorations.  On some themed nights depending on the theme, we received Panama or Bowler hats, beautiful masks or leis to wear and keep.  On other Gala evenings, we received heart-shaped boxed Valentine chocolates, long stemmed roses or maracas.   The servers dressed in festive attire for the theme nights, as did many of the passengers.

On many Gala nights, passengers received gifts in their staterooms such as: a nylon  travel bag, a canvas boat bag with matching toiletry bag filled with travel essentials, a moleskin travel journal, a signed paperback travel book, Tiffany & Co HAL ceramic box, HAL Crystal Candle Holder, a Royal Goedewaagen Plate highlighting the itinerary and a travel wallet.  Plus, at the Captain’s Dinners in the Pinnacle Grill, each passenger sailing the entire cruise received distinctive salt & pepper shakers reminiscent of those given on HAL very first World Voyage. To our delight, on our assigned night, we were kindly invited to sit at the captain’s own table along with his lovely wife, Karen and two Senior Officers.

The ms. Amsterdam is an older ship but quite seaworthy and is especially stable for the type of cruising that she does in open waters. Most days I forgot that I was even on a ship since the seas were so calm.   Our “Storm Dodger” Captain Jonathan Mercer was expert at avoiding high winds and storms thus earning his nickname.  I always felt completely safe under his leadership. Captain Jonathan & his wife were most charming, affable and professional as were all the Senior Officers.  

On Grand and Grand World Voyages, Grand Dollars are earned by participating in onboard activities. By the end of the cruise, we had earned over 800 dollars to spend on various items.   Activities on board were varied.  Daily morning Tai Chi classes kept us busy.  Trivia was also quite popular as was Arts & Crafts, computer classes, bridge and pool games. We attended most of the lecture series on Sea Days.  I specially enjoyed the talks on space, various cultures and photography.  We were invited to attend several wine tasting events throughout the voyage.  We loved the many Culinary Arts Demonstrations and Tasting classes, too.  I hope that we can duplicate the dishes served using the many recipe cards we received. The movies on board were fairly current and I watched a few of them.  On Location Guide Barbara Heanni and Nyron Peters, from the Shore Excursion Staff gave detailed talks about Things to See & Do in port.  These talks on the ports of call were quite useful and most informative.  How nice that HAL has someone on board to help passengers who wish to sightsee independently.  At most ports, there was a complimentary shuttle service to the center of town or to a nearby mall.  Several times, we used this service.  

The main reason I took this cruise was the itinerary.    It was so exciting to transit the Suez Canal for the first time.  We have cruised through the Panama Canal several times previously and always enjoy the experience.  One personal highlight for us was our unforgettable one night’s stay in an idyllic over water thatched-roofed bungalow in Tahiti at the Hilton Moorea Lagoon Resort & Spa.  A Welcome drink at reception, plus a bottle of champagne and wine along with fruit and snacks awaited us in our bungalow.   We had a wonderful day swimming in the clear, aquamarine shallow waters of the lagoon, enjoying the beautiful views of the stunning mountains, strolling the white coral sandy beach and relaxing in the hammocks.  An extravagant dinner buffet with a complimentary bottle of wine followed by a spectacular floorshow ending with an outdoor fire-eaters performance completed the magical day for us.  At night, we viewed the lighted lagoon beneath us through the cutout window in the floor of our bungalow.  After a sumptuous breakfast buffet with live entertainment the next morning, we took a walking tour of the facility and enjoyed the beautiful pool before we rejoined our ship at its next port, Moorea.   It was a dream come true for both of us.

 Equally special were our visits to the lost city of Petra and Wadi Rum in Aqaba, Jordan, Chinqua Terra in Livorno, Italy and Dubai, UAE.  Muscat and Salalah, Oman were other new and quite interesting ports for us.   Everyone asks which our favorite port was and we reply whichever port we are visiting at the time.  However, while we were in Israel, we were especially moved while exploring all the biblical sights in Haifa and Ashdod.  Almost all of our shore excursions were sponsored by the ship and they were worthwhile, enjoyable and educational.  We did independent sightseeing in Sydney and in Jakarta since we had previously explored those ports extensively.   

There were so many memorable highlights during our World Cruise onboard the ms. Amsterdam.  One was the very elaborate fun-under-the-setting-sun Australia Beach Party where sand covered the Lido Magrodome pool area.  Bondi Beach lifeguards came on board along with Australia‘s most-sort-after 6-piece band, Hipnosis.  There were huge beach balls, surfboards, beach chairs, water games plus complimentary tropical drinks and food to enhance the beach theme.  What Fun!  The extra-special décor of the 1001 Arabian Sights themed pool deck party set the tone for another wonderful evening.  The Zany April Fool’s Day Costume Party in the Crow’s Nest was hilarious, while the elaborate Black & Silver Ball in the Queen’s Lounge was quite elegant.  The champagne Valentine’s Day Ball in the Queen’s Lounge was oh-so romantic.  It was fun guessing who was under the beautiful masks provided for the Masked Ball in the Queen’s Lounge, the final Gala Night of the cruise.   I was looking forward to the St. Patrick’s Day Party but was surprised that no Irish music was played although there were plenty of pots of gold and other Irish decor to be found.  I especially enjoyed the extravagantly presented monthly High Teas - Royal Dutch, Polynesian, Indonesian and Middle Eastern.  I photographed each of the lavish displays.  I wished that there were more of them.  My husband especially enjoyed the Super Bowl 50 Festivities in the Queen’s Lounge.

Entertainment in general was wonderful and quite diverse. The Bon Voyage Sail-Away Fest was a great way to begin the voyage.  We had complimentary drinks, snacks and live music with the wonderful HAL orchestra.   A similar Sail Away Party occurred on our departure from Sydney. After dinner each night, we enjoyed listening to the very personable Debby Bacon in the Piano Bar.  One night, her husband, Ron joined her for a performance and it was such fun for everyone.  Whenever we could, we also found time to listen to the beautiful music in the Exploration Lounge performed by Adagio, Attila and David from Hungary.  The talented HAL Singers and Dancers performed ten different shows and all were well-paced and entertaining.  One of my favorite Queen’s Lounge performances was the steel drum group from Trinidad, the sensational Island Magic.  I even purchased their CDs.  The cultural Queen’s Lounge shows in Hong Kong, Tahiti, Dubai and Spain were all colorful and memorable.  Often times we had an extra theater performance, Spotlight before the main Showtime Show.  The two well rehearsed Crew Indonesian and Filipino Matinee Shows were standing room only.  Who knew that Nestor Malsi, our wine steward and Filipino Crew Show Organizer had such a marvelous voice?  We attended and thoroughly enjoyed both shows.  After so many days on the ship, we knew the entire cast of both shows, which made the shows even more entertaining.  

During ports of call, we had the opportunity: to ride a camel, an elephant, a mule and horse, swim with stingrays and dolphins and see penguins in their enclosure.   We had close encounters with wild monkeys, kangaroos, emus & koalas. In Singapore, we went on a Night Safari and saw many nocturnal animals in their natural habitats.  On board, there were dance lessons, cultural emergence activities plus didgeridoo, ukulele and belly dancing classes.  I learned enough foreign phrases to get along in the various countries visited.   I tasted exotic foods from many different countries. It is an experience that I will never forget.

Yes, it took plenty of preparation and planning before a cruise of this length.  Imagine, though, touring the world and only unpacking once!    No air flights even were involved since we live in Florida. How wonderful that our price included the shipping of our four large suitcases ahead of time! Gratuities were also included.    We received excellent complimentary laundry service since we are Four Star Mariners.  We made some wonderful new friends that we hope to see again on future HAL cruises.  A cruise of this length may not be for everyone but it was a dream of a lifetime for us.  We are still enjoying our memories when we watch our ship videos and look through our candid ship photos and photo albums.   We were so pleased with the itinerary, the food, the accommodations and the service.  Our next HAL cruise will be on the new ms. Koningsdam later this year.  

 

 

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CARLOS THE CRUISE DIRECTOR WAS THE BEST!!!! by bonjour

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: South America

FOUR THINGS:

1)  TRIVIA GIVES US PINS FOR SOME OTHER CRUISE AS A PRIZE, AND THEN, YOU RUN OUT OF THEM?  CHEAP....CHEAP...CHEAP

 

2)  WHO NEEDS YOUR CELEBRATION OF FORMER CRUISERS?  NOTHING TO IT.

 

3) WE HEARD THAT YOU WANT TO GET RID OF THE LIBRARY....NO!!!!  NO!!!!

 

4)  YOUR TOUR EXCURSIONS ARE TOO, TOO EXPENSIVE FOR WHAT YOU GET.  BUT, WE KNOW THAT YOU WANT MONEY, SO WE TOOK OUR CHANCES ON THEM.  THE GUATEMALA ANTIGUA ONE WAS VERY, VERY GOOD, EXCEPT STOPPING AT THE JADE STORE WHERE WE WERE PRESSURED.

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Outstanding ship and cruise by mspaeth104

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: South America

After 20+ cruises of varying duration and a variety of cruise lines, this ranks as the best or at least tie with the best overall experience.  The ship and crew were outstanding and the food was above the HAL fare we have had on previous adventures.  While HAL food is always very good, this ship was just outstanding.  We plan to sail on the Amsterdam again soon.

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CARLOS THE CRUISE DIRECTOR WAS THE BEST!!!! by bonjour

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: South America

FOUR THINGS:

1)  TRIVIA GIVES US PINS FOR SOME OTHER CRUISE AS A PRIZE, AND THEN, YOU RUN OUT OF THEM?  CHEAP....CHEAP...CHEAP

 

2)  WHO NEEDS YOUR CELEBRATION OF FORMER CRUISERS?  NOTHING TO IT.

 

3) WE HEARD THAT YOU WANT TO GET RID OF THE LIBRARY....NO!!!!  NO!!!!

 

4)  YOUR TOUR EXCURSIONS ARE TOO, TOO EXPENSIVE FOR WHAT YOU GET.  BUT, WE KNOW THAT YOU WANT MONEY, SO WE TOOK OUR CHANCES ON THEM.  THE GUATEMALA ANTIGUA ONE WAS VERY, VERY GOOD, EXCEPT STOPPING AT THE JADE STORE WHERE WE WERE PRESSURED.

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Awesome cruise by dddh

Sail date: / Traveled as: Singles/Friends
Ship: Amsterdam / Destination: South Pacific

Holland America did an absolutely fabulously job. The activities were numerous and varied, the shows amazing, the staff always cheerful and anxious to please, the ports interesting, and the weather terrific. There were enough passengers to meet new people everyday but not so many that you didn't see new friends everyday also. 

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Fair by dhart3321

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: Alaska - Inside Passage

Food is not as good and not much of a variety.  Too expensive to park in D lot (over $25/day is rediculous).  Drinks too expensive on board.  Service of bar tenders not nearly as good as several years ago. I have been on many HAL cruises and on nearly every one of their ships; this is first time I was disappointed in HAL.  Too little time in ports of Ketchican, Sitka and Victoria.

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I loved the smaller ship by jkessler

Sail date: / Traveled as: Couple
Ship: Amsterdam / Destination: Alaska - Inside Passage

The smaller ship, compared to Carnival and Princess, felt more personal, easier to get around in, and I was surprised to arrive right at the dock in two of the Alaskan cities.

Staff was courteous, helpful and very accommodating.

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